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For Companies At a Glance
- Tasks: Greet customers, perform pre-screening assessments, and provide tailored advice on optical and hearing products.
- Company: Join Leightons, a family-run business with over 35 branches since 1928, dedicated to eye and hearing care.
- Benefits: Enjoy a £23,000 salary, bonus scheme, medical cash plan, and discounts for staff and their families.
- Why this job: Embark on a rewarding career path with opportunities for growth in a supportive and inclusive environment.
- Qualifications: Strong customer service skills are essential; retail or caregiving experience is a plus but not required.
- Other info: Work full-time, Monday to Saturday, with access to the Leightons Learning Academy for continuous development.
The predicted salary is between 20000 - 26000 £ per year.
What's in it for me?
- Salary: £23,000 per annum
- Bonus Scheme
- Medical Cash Plan
- Staff, Family and Friends Discount
- Rota: Working 5 days across Monday to Saturday
This isn’t like any typical customer service role… As a Leightons team member, you’ll have unlimited access to the Leightons Learning Academy. Not only this, as an Optical and Hearing Assistant, you embark upon a fantastic journey with potential for future development. From the word go, you’ll gain the exposure and experience that will ignite a passion for Optical and Hearing care, beginning a rewarding career as an Optometrist or Hearing Aid Dispenser.
What will I do as an Optical and Hearing Assistant?
This is your chance to be part of the most important aspect of our family business. You will be the first person to greet our customers as they enter our store, setting the tone for their visit because personalising the customer experience is intrinsic to our values. This is something we credit as one of the reasons why we have expanded to 35 branches since our beginning in 1928.
What really sets this role apart from any other is how integral our OHAs are across our customer-facing duties. This includes responsibility for our pre-screening assessments, performing retinal imaging examinations using our OCT and Optomap testing equipment, which is part of our ongoing technical and personal development package. We stock a wide range of frames and accessories from top brands in all of our stores, creating bespoke consultative advice and support, catering to customers' prescription, style, and budgetary needs. The expert insight you'll provide will be just another reason why our customers are with us for their whole hearing and eye care journey.
Am I suitable?
For this Full Time role in our Haywards Heath branch, working 5 days per week, Monday to Saturday. We are looking for people with strong customer service skills and a drive to go the extra mile. Experience working in retail, hospitality, or a caregiving environment is desirable but not essential. We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect.
As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Optical & Hearing Assistant, Haywards Heath Leightons Opticians & Hearing Care · Haywards Heath employer: Leightons Holdings Ltd
Contact Detail:
Leightons Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical & Hearing Assistant, Haywards Heath Leightons Opticians & Hearing Care · Haywards Heath
✨Tip Number 1
Familiarise yourself with the latest trends in optical and hearing care. Understanding the products and services offered by Leightons will help you engage confidently with customers and demonstrate your passion for the industry.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the recruitment team. Be prepared to share examples of how you've gone the extra mile for customers in previous roles, as this aligns perfectly with Leightons' values.
✨Tip Number 3
Research the Leightons Learning Academy and be ready to discuss how you plan to take advantage of the training opportunities available. This shows your commitment to personal and professional development within the company.
✨Tip Number 4
Network with current or former employees of Leightons if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Optical & Hearing Assistant, Haywards Heath Leightons Opticians & Hearing Care · Haywards Heath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or caregiving. Emphasise any skills that align with the role of an Optical & Hearing Assistant, such as communication and interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optical and hearing care. Mention why you are interested in working at Leightons and how you can contribute to their values of personalising the customer experience.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as attention to detail, empathy, and the ability to work well under pressure. Provide examples from past experiences where you demonstrated these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer-facing roles.
How to prepare for a job interview at Leightons Holdings Ltd
✨Showcase Your Customer Service Skills
As an Optical & Hearing Assistant, you'll be the first point of contact for customers. Highlight your previous customer service experience and how you go the extra mile to ensure a positive experience.
✨Demonstrate Your Passion for the Industry
Express your enthusiasm for optical and hearing care. Share any relevant experiences or interests that show your commitment to helping others with their vision and hearing needs.
✨Familiarise Yourself with the Equipment
Research the types of equipment used in the role, such as OCT and Optomap testing. Being knowledgeable about these tools will demonstrate your readiness to learn and adapt quickly.
✨Prepare Questions About Development Opportunities
Since the role offers potential for future development, prepare thoughtful questions about career progression within the company. This shows your ambition and interest in growing with Leightons.
