Managing Consultant in Newcastle upon Tyne

Leighton is an AWS Advanced Consulting Partner with an ambitious growth plan. We are building a consulting and delivery function that supports us through the next stage of our growth journey, by building amazing customer and colleague experiences.

As a Managing Consultant reporting to the COO, you will shape and deliver the services we provide to customers across our consulting function.

Why Leighton?

• We have ambitious plans to become the UK’s leading AWS product engineering partner.
• We have an open and inclusive culture.
• You will join at an exciting time where you will be able to shape the role of the Managing Consultant and introduce frameworks, ways of working and create value.
• You will have the opportunity to grow with the business, self-develop and lead a team of highly engaged consultants.

Knowledge Skills & Abilities

• You will act as the critical link between our customers, our commercial team and our consultants.
• You will combine your deep knowledge of delivery with strong people management skills to ensure customer delivery runs smoothly, revenue is maximised and talent is effectively aligned to business needs.

Line Management and Wellbeing:

• Provide day-to-day leadership for your assigned consultants.
• Support colleague development ensuring your consultants feel heard and supported to achieve their goals.
• Play a key role in safeguarding colleague wellbeing. Through regular check-ins and proactive engagement, identify potential concerns and ensure employees feel supported throughout their time at Leighton.

Customer Relationship and Insight:

• Get to know your customer, their environment, their challenges and their opportunities.
• Position yourself as a trusted advisor, supporting them in decision making and offering advice on how to drive the best value from your team.
• Understand and articulate how Leighton adds value; create insight and case studies to support commercial and marketing activities.
• Own the customer NPS mechanism and score; create the NPS framework and ensure its use and success.
• Create and implement a feedback framework enabling us to get consistent, structured and useful feedback on consultant and Leighton performance.

Performance Management:

• Work with your customer to proactively identify potential performance issues.
• Step in when issues arise, diagnosing whether challenges are people-related or technical, and ensuring correct action is taken; work with your technical colleagues in the communities to support where technical knowledge is required.
• Act as the point of escalation for any consultant delivery related issues.
• Offer performance guidance for all consultants, maintaining high standards at all times.

Revenue Management:

• Be responsible for the retention target of 90%.
• Act as the point of escalation for all revenue-related matters for work in progress.
• Work closely with customers to understand requirement changes and ensure these are translated into clear resourcing and financial implications.
• Own timesheet completion and accuracy.
• Own resource planning & revenue forecasting in CMap.
• Safeguard profitability and ensure delivery revenue remains maximised where possible.

Delivery of People/Solutions:

• Accountable for working with the AD to translate customer needs into practical delivery solutions.
• Ensure the right people and skills are in place to meet expectations and provide oversight to ensure high-quality outcomes.
• Act as a link into recruitment, work with the AD to understand future skill requirements so the pipeline can meet client demand.

Workforce Planning:

• Working closely with the account AD, understand the customer landscape, including stakeholders, project and future requirements/skills.
• Own the workforce plan, ensuring the right skills are in place to meet customer requirements and business growth.
• Feed future skills requirements into recruitment.

Customer Problem Solving:

• Escalation point for customers or Account Directors.
• Assess issues raised by either the customer or the ADs and take ownership for resolving these.

Commercial Alignment:

• Work with the account ADs to agree ways of working, meeting cadence and how to support one another in your responsibilities.
• Act as one; ensure you are aligned with the account AD, supporting where possible and providing insight to support customer growth.

Onboarding (non-administrative):

• Act as the main POC during onboarding, providing customer and project context, guidance and ensuring hires feel welcomed, informed, connected and well settled in their project teams so they understand how to add value to their customer immediately.

Who You Will Work With:

You will initially report directly to the COO and work closely with your colleagues across the commercial, technical and people teams.

What Makes You the Ideal Candidate:

• Experienced in excellent delivery practices; you understand what good looks like for customers and understand the full delivery lifecycle.
• You are able to quickly build trust with a customer, demonstrating your knowledge, proactivity and ability to solve problems.
• You have at least 5 years experience working in a consulting environment; you understand the key attributes and behaviours of a good consultant and how to articulate the value they bring.

Behaviours:

• An open and genuine communicator.
• Able to take responsibility for your actions.
• Always learning and wanting to improve.
• Takes responsibility for own development.
• Love what you do.
• Value and support your team.
• Embrace who you are.
• Open minded and willing to explore new ideas.

What We Offer:

• A competitive salary this will be dependent on experience.
• A contributory pension scheme.
• Private healthcare.
• 25 days annual leave, plus bank holidays and the opportunity to buy or sell holiday.
• A flexible approach to working hours.
• Continuous personal development, career path and training.
• And more....