Centre Manager in Reading

Responsible to Operations Director

Purpose of job andprimary objectives

The Centre Manager is responsible for the smooth and efficient running of the

centre. The Centre Manager is responsible for ensuring effective management and

having overall oversight for the delivery of the Summer School Centre programme

with the goal of making sure each student has a safe and positive vacation course

experience. They are also responsible for being the key point of contact between

the school services and Experio Summer during operations.

Main Duties

• Support and manage the Senior Team in their day-to-day roles.
• With support from the management team and Student Experience Leaders, delegate roles and responsibilities to the teams to ensure the successful delivery of the activity programme & excursions.
• Manage, update, and distribute staff rotas to all Centre staff, including the planning and delivery of the overnight on call duty rota and sharing managerial support in out of hours emergencies.
• Prepare house plans and room allocations as required for arrivals.
• Make appropriate plans for arrivals and departures of students.
• Undertake required audits of accommodation as required.
• Report all repairs to relevant departments as required.
• Address staff performance and ensure each member of the team is fulfilling the responsibilities as defined by their role.
• Conduct staff reviews and provide feedback where required.
• Ensure all staff on site are enforcing and following company policies and procedures and that all staff are representing Experio Summer in a positive and professional manner.
• Effectively monitor all outgoing expenditure, in line with approved budgets.
• Undertake all coach booking for excursion destinations.
• Brief Group leaders/Student experience leaders and prepare packs for all excursions.
• Always maintain professional and effective working relationships with BSC staff, working closely with them to ensure effective delivery of contracted services.
• Liaise with departments including Catering, Housekeeping, Estates, IT and Grounds in order to ensure all provisions are covered and they have the required information as needed.
• Ensure all necessary organisational arrangements have been made to allow the successful delivery of the student programme.
• Communicate with and report regularly to the Senior Management Team.
• Monitor student inductions to ensure they receive a full and thorough induction at the beginning of their stay.
• Liaise with student group leaders through regular meetings to ensure their needs are met, and all issues and problems are dealt with promptly and efficiently.
• Ensure students are following school rules and support staff with any behaviour issues that arise, following the Experio Summer behaviour management procedures.
• Ensure accurate records are kept by all staff to account for student and staff whereabouts at all times, and ensure any incidents are appropriately recorded and promptly reported if required.
• Be responsible for and manage necessary paperwork relating to the health and safety arrangements for all staff and students at the school, both on and off site.
• Ensure all students are properly supervised at all times.
• Co-ordinate the response and deal as appropriate with any emergencies that may arise.
• To be on call overnight in case of an emergency, on a rota basis.
• Take responsibility to ensure the safeguarding of all students and fully understand and follow the school’s and Experio Summer’s safeguarding policy and procedures.
• Take responsibility for implementing Experio Summer’s policies and procedures, and represent the school to the highest standard at all times.
• Ensure that all staff keep the premises and company equipment clean, safe, and in good order.

Other responsibilities Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not have been identified. Staff will be expected to comply with any reasonable request from the Operations Director to undertake work of a similar level that is not specified in the job description.

Personal Specification

• Excellent spoken and written English language skills, with a high level of communication and interpersonal skills.
• Experience of leading and motivating a team in a fast-paced environment.
• Previous experience of working with young people at an EFL summer school, ideally in a management role, is desirable.
• Ability to work under pressure, flexible, with excellent organisational and problem-solving skills allowing you to adapt to changing situations.
• Hard-working with a “can do” attitude.
• Previous experience in a customer focused role would be beneficial.
• Ability to work in a way that promotes the safety and wellbeing of children.
• Demonstrate respect for equal opportunities and respect for race and diversity.

Safeguarding

Full board and Accommodation will be provided.

One full day off each week, though will be required to be contactable/on call in case of emergencies.

All staff will be subject to safeguarding checks including an enhanced DBS disclosure once a position has been offered and accepted.

Experio Summer Ltd is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. As such, all successful applicants will: be asked to explain any work and/or educational history gaps; undergo an Enhanced DBS Disclosure or overseas equivalent; provide details of 2 referees that can objectively comment on your suitability to work with children; show evidence of entitlement to work in the UK.

Our Mission Statement As a summer school organiser, we are committed to providing the highest standards of tuition, coaching, supervision, support, and welfare to all our students, group leaders, and staff. Our purpose is to create opportunities for young people from all over the world to learn new things, to have new experiences and to make new friends and everlasting memories.

Pay Information The rate of pay for a Centre Manager is, £1000 (plus accrued holiday pay).You are required to work such hours as are reasonably required to carry out your role. You are entitled to one day off per week. You may be required to work in excess of 48 hours per week and therefore be required to opt-out of the 48 hour Working Time Regulations.

A Day in the Life of a Centre Manager

7:30 - I head over the dining hall where I make sure I say hello to as many people as

possible, ensuring I am visible, and have breakfast with senior staff for a briefing about the

8:00 - After breakfast I will set off to my office to deal with emails and make a few calls,

checking in with the key departments around the campus.

9:30 - I have a daily meeting with the Group Leaders. Here I discuss with them any

important changes that may have happened and inform them of the plans for the coming

days.

10:00 - For the rest of the morning I have a meeting with several department heads. This is a

great opportunity to discuss next week, including catering and accommodation. They will

also inform me of any problems they may be having, which we work together to address.

12:30 - As students arrive for lunch I’ll be talking to students and Group Leaders and

supporting the Activity Leaders by supervising the dinner queue.

14:00 - For the rest of the afternoon I will be in my office, which allows people to drop by to

ask questions or for me to offer guidance to members of staff. We have more arrivals

coming later in the week, so I look through the information to make sure everything is

covered and the house plans are updated.

17.00 – I head up to dinner and it’s a great opportunity to sit and chat with the students to

see how their day has been. There’s lots of smiling faces, which is always a good sign.

19:00 - This evening I have organised a cheese and wine evening along with a tour of the

campus for the Group Leaders. Even though I am busy, I inform the staff to contact me

should there be a problem, so that I can support them with any difficulties.

22:00 - Today has been a great day seeing the programme run successfully and students and

group leaders enjoying themselves. I will be finishing up my last pieces of admin and

heading off to get some well-deserved rest ahead of a new day tomorrow.

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