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- Tasks: Join our vibrant team as a Customer Support Apprentice, handling calls and assisting with admin tasks.
- Company: Minicam is a leading provider of pipeline inspection systems, committed to innovation and quality.
- Benefits: Enjoy a competitive wage, hands-on training, and potential for career growth in a supportive environment.
- Why this job: Gain valuable experience across various departments while contributing to a cleaner, healthier future.
- Qualifications: GCSEs in English and Maths at grade 4 or higher are required; relevant experience is a plus.
- Other info: This apprenticeship lasts 18 months, with ongoing support and a review for permanent positions.
Closes in 21 days (Thursday 31 July 2025 at 11:59pm)
Minicam are recruiting a Customer Support Apprentice to work as part of a busy customer support team, assisting in the running of the Company’s Administrative functions and the day to day running of the office. The role offers lots of variety with the opportunity to provide administrative support across Sales, Finance, Purchasing and Facilities.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Hours Monday – Thursday: 8:00am – 16:30pmFriday: 8:00am – 15:15pm45-minutes unpaid lunch at 12:45pm
37 hours 30 minutes a week
Monday 1 September 2025
Duration
1 year 6 months
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you\’ll do at work
- Answer the telephone – dealing with customers, enquiries, transferring calls and taking messages
- Incoming and outgoing post
- Order and monitor office supplies (stationery/cleaning/Hub)
- Manage and welcome visitors arranging travel and accommodation where necessary
- Maintain accurate and up-to-date customer records.
- Ensure confidentiality and data protection are maintained at all times.
- Provide support and cover to the Customer Support Team assisting with processing orders through to invoicing on Sage200
- Provide contingency support and cover to the Goods In team with the picking and packing of Spare Parts orders.
- Monitoring of the Orders mailbox and responses to queries
- Chase customers for orders numbers
- Book in third party equipment returned for repair
- Tracking shipments and chasing customs documents
Where you\’ll work
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others\’ work. Maintains records and files, handles confidential information in compliance with the organisation\’s procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The training for this apprenticeship will take place entirely in the workplace, with support from an assessor from Wigan & Leigh College.
Training will be done on an ongoing basis, with assignments set through the assessor to be completed in the workplace.
More training information
After a period of foundation skills and technical knowledge development all apprentices will be required to achieve the following qualifications:
Level 3 Business Administration achieved after 18-months
Requirements
GCSE in:
- English (grade Grade 4 or higher)
- Maths (grade Grade 4 or higher)
Let the company know about other relevant qualifications and industry experience you have. They canadjust the apprenticeship to reflect what you already know.
Skills
- Customer care skills
- Analytical skills
- Logical
- Creative
- Initiative
- Non judgemental
- Personable
- Approachable
- Caring
- Thoughtful
Other requirements
• Element of cross cover across the customer support department• Will work at the computer for long periods of time
About this company
Minicam specialise in the design, manufacture and distribution of pipeline inspection systems both in the UK and internationally. In 2021 we acquired Dancutter, a Danish manufacture of robotic cutting equipment and Sewertonics in 2024 who specialise in LED curing solutions for trenchless pipe renovation to form the Minicam Group with the aim of becoming the leading provider of wastewater pipeline inspection and maintenance solutions.Our inspection systems are assembled, tested, and distributed from our purpose-built modern facilities in Salford, near Manchester in the UK, with a satellite site in Austria producing machined components.Halma’s purpose is “Growing a safer, cleaner, healthier future for everyone, every day”.
- Minicam will commit to support the apprentice throughout the duration of their apprenticeship
- Review will take place 3 months in advance of completion to review a permanent position and future aspirations of the individual
The contact for this apprenticeship is:
WIGAN AND LEIGH COLLEGE
Kerry Williams
01942 761851
The reference code for this apprenticeship isVAC1000330288.
Apply now
Closes in 21 days (Thursday 31 July 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You cancreate one at the same time as applying for this apprenticeship.
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Customer Support Apprentice employer: Leighcollege
Contact Detail:
Leighcollege Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Apprentice
✨Tip Number 1
Familiarise yourself with the company, Minicam, and their products. Understanding their pipeline inspection systems and recent acquisitions will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, being able to showcase your ability to handle inquiries and resolve issues effectively will set you apart from other candidates.
✨Tip Number 3
Practice using relevant IT software, especially MS Office and Sage200. Being comfortable with these tools will not only boost your confidence but also show that you're ready to hit the ground running in your apprenticeship.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage time effectively. The role requires juggling multiple tasks, so having examples of how you've successfully managed priorities in the past will be beneficial.
We think you need these skills to ace Customer Support Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Support Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and qualifications. Focus on customer service experience, administrative skills, and any IT proficiency that relates to the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you are a good fit for Minicam. Use specific examples from your past experiences to demonstrate your customer care skills and ability to work in a team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leighcollege
✨Research the Company
Before your interview, take some time to learn about Minicam and its products. Understanding their pipeline inspection systems and recent acquisitions will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Common Questions
Think about common interview questions related to customer support roles, such as how you would handle a difficult customer or manage multiple tasks. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Support Apprentice, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively, whether through examples from previous experiences or by engaging in a mock conversation during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you determine if the position is the right fit for you.
