Business Administration Apprentice

Overview

Closes in 19 days (Tuesday 30 September 2025 at 11:59pm)

Carrying out general administrative support duties such as photocopying, filing, faxing, scanning, etc. Ensuring that the post system both incoming and outgoing runs effectively, including hand delivering urgent items locally. Meeting and greeting clients and ensuring that they are dealt with efficiently and professionally.

Wage: £13,741 to £22,222.20, depending on your age. National Minimum Wage. Check minimum wage rates (opens in new tab). Apprentice Rate for the first 6 months the NMW thereafter.

Training course: Business administrator (level 3)

Hours: Monday – Friday 9am to 5pm; 1 hour unpaid lunch. 35 hours a week.

Duration: 1 year 6 months

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you\’ll do at work

• Carrying out general administrative support duties such as photocopying, filing, faxing, scanning, etc.
• Ensuring that the post system both incoming and outgoing runs effectively, including hand delivering urgent items locally
• Meeting and greeting clients and ensuring that they are dealt with efficiently and professionally
• Updating spreadsheets, carrying out data entry, generating template letters and maintaining information on case management systems
• Retrieving and delivering files, documents and post for the department as required
• Opening files and carrying out conflict checks on the case management system
• Dealing with enquiries by telephone from clients and other professionals and delivering messages accurately and efficiently
• Providing reception cover as and when required
• Providing refreshments for the team and visitors
• Carrying out any other related duties as required

Where you\’ll work

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others\’ work. Maintains records and files, handles confidential information in compliance with the organisation\’s procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Complete a L3 Business Administrator Apprenticeship via Wigan and Leigh College. You will also have an internal training plan to support you through your apprenticeship.

Requirements

GCSE in:

• Maths (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Logical
• Creative
• Initiative
• Non judgemental

Other requirements

Desirable:• Experience of working in a similar role in a law firm• Experience of working in an office/clerical environment• Experience in a customer/client service environment

Essential :• Good standard of computer literacy and keyboard skills• Good communication skills• Demonstrates a commitment to delivering excellent customer service• Good standard of literacy, numeracy and attention to detail• Professional manner both by phone and face to face• Organisational skills and the ability to multi task

About this employer

Stephensons is an award-winning, highly respected, nationally recognised law firm providing individuals, businesses and government organisations with a wide range of first-class legal services.Our clients’ lives, wellbeing, happiness and their ability to access legal services matter to us and our legal experts work in a way that real people can relate to. We are approachable, dedicated, driven and always go the extra mile. We work with our clients, supporting them and adapting to their individual needs, making them feel empowered and unburdened.

A potential full time role is available upon completion of the apprenticeship.

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

The reference code for this apprenticeship isVAC1000340229.

Apply now

Closes in 19 days (Tuesday 30 September 2025 at 11:59pm)

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