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- Tasks: Assist clients in achieving home ownership by liaising with mortgage lenders and solicitors.
- Company: Join HFA, Wigan’s top-rated Mortgage Brokerage, known for its friendly and professional team.
- Benefits: Earn between £13,741 to £22,222.20 while gaining hands-on experience and training.
- Why this job: Enjoy a clear career path to becoming a mortgage advisor and develop valuable skills.
- Qualifications: GCSE in Maths (grade 4) required; other relevant qualifications welcome.
- Other info: Training provided at our head office with opportunities for further qualifications.
Closes in 9 days (Thursday 14 August 2025 at 11:59pm)
The apprentice will be responsible for helping to make our clients\’ home ownership dreams come true. You’ll be liaising with mortgage lenders, solicitors & clients to allow the process to complete smoothly. There’s a clear career path within HFA to become a mortgage advisor over time.
Wage
£13,741 to £22,222.20, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you\’ll do at work
Booking appointments.
Chasing mortgage lenders
Updating clients.
Where you\’ll work
1st Floor
21 Great George Street
Wigan
WN3 4DL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others\’ work. Maintains records and files, handles confidential information in compliance with the organisation\’s procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
The apprentice will be trained at our head office by our head of case management whilst on the job.
Requirements
GCSE in:
- Math (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Initiative
Other requirements
Office-based role.Future study for exams.Long periods on a computer.
About this employer
HFA – Mortgage & Protection are Wigan’s top rated Mortgage Brokerage. Located just outside of Wigan town center, they are a growing team of friendly professionals working to exceed their client’s expectations.
After this apprenticeship
- We will support the right candidate through their CeMap qualifications to become a mortgage advisor.
The contact for this apprenticeship is:
WIGAN AND LEIGH COLLEGE
The reference code for this apprenticeship isVAC1000334837.
Apply now
Closes in 9 days (Thursday 14 August 2025 at 11:59pm)
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Business Admin Apprenticeship employer: Leighcollege
Contact Detail:
Leighcollege Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Admin Apprenticeship
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the mortgage and finance industry. Attend local events or join online forums to connect with people who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your IT skills, especially with MS Office. Be prepared to discuss how you've used these tools in previous roles or projects, as this is crucial for the administrative tasks involved in the apprenticeship.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving and customer care skills. Think of examples from your past experiences where you successfully handled challenges or improved processes.
We think you need these skills to ace Business Admin Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of the Business Admin Apprenticeship. Focus on customer care skills, IT proficiency, and any previous administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at HFA and how you can contribute to their mission of helping clients achieve home ownership.
Highlight Relevant Qualifications: If you have GCSEs or other qualifications related to the role, make sure to mention them clearly in your application. Emphasise your Maths grade and any additional relevant experience that could set you apart.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an office-based role.
How to prepare for a job interview at Leighcollege
✨Research the Company
Before your interview, take some time to learn about HFA – Mortgage & Protection. Understand their values, services, and what sets them apart in the mortgage brokerage industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate IT Proficiency
Since the role requires using various IT packages, be prepared to discuss your experience with tools like MS Office. You might even want to mention specific tasks you've completed using these tools, such as creating reports or managing databases.
✨Showcase Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've successfully communicated with clients or colleagues in the past, whether face-to-face, over the phone, or via email. Highlight your ability to adapt your communication style to different audiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you've had to make decisions or manage priorities effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
