At a Glance
- Tasks: Support UK-wide users with IT issues and create knowledgebase articles.
- Company: Join Leigh Day, a top 100 law firm dedicated to justice.
- Benefits: Enjoy hybrid working, 29 days leave, enhanced pension, and health perks.
- Other info: Flexible working patterns and opportunities for career growth.
- Why this job: Make a real impact in a supportive team while developing your IT skills.
- Qualifications: 18 months IT experience and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
About The Role
The role will be responsible for supporting a large base of UK-wide users.
The role holder will have a minimum of 18 months experience in a similar position, is expected to be highly pro-active, have a good all-round knowledge of IT software, hardware and be able to communicate with a wide range of users at all levels.
You will be required to use your initiative, research, and problem-solving skills to resolve issues and create written knowledgebase articles where required.
The position requires a good grounding in IT systems and requires the ability to adapt to innovative technologies, learn new procedures, determine the root-cause of issues, and come up with both tactical and strategic solutions.
This role sits within the London IT Service Desk team, which consists of one Senior Analyst and three Analysts (including this position).
It forms part of a wider IT Service Desk function of eight, made up of three Senior Analysts and five Analysts, with a presence in Manchester and Leeds.
Across all locations, the team works collaboratively to provide remote support to the wider Leigh Day network.
The team is well-established, collaborative, and supportive, with a strong culture of helping one another and sharing knowledge.
This creates an environment where individuals are encouraged to grow, contribute meaningfully, and take real ownership of their work within a trusted and high-performing team.
We offer a flexible working pattern for our IT Service Desk team.
Typically, this consists of two days in the office and three days working from home, with one week in three requiring three days in the office.
The IT team is also eligible for our “working elsewhere” policy, which allows up to two weeks of remote working per year for employees who have successfully passed probation.
However, the successful candidate will be expected to spend more time in the office initially to support onboarding and gain familiarity with our systems and environment.
The successful candidate will have the opportunity, following the successful completion of their probation period, to opt into participation in the firm's out-of-hours IT support service, which is entirely voluntary and attracts additional remuneration.
The full JD can be downloaded from our website listing.
- What You'll Bring
- Technical
- Minimum 18 months experience in a similar role.
- A good understanding and working knowledge of Microsoft solutions, including - but not limited to - Active Directory, Exchange Online Mailbox administration, Microsoft 365 applications and technologies and NTFS share permissions.
- A good understanding of supporting users within Citrix environments.
- Familiarity with the following hardware and software technologies or platforms:
Essential
- Citrix Daa S
- Windows 10/11
- Strong Microsoft Stack- Office 365, In Tune, Exchange Online, Teams
- Active Directory/Azure Active Directory
- Dell Laptops
- Autopilot
- Mimecast
- Windows Defender
- MS Surface Hubs
- Networking- basic understanding of LAN/WAN, DHCP/DN
- Personal
- Excellent customer service skills with a strong desire to help people.
- A keen eye with attention to detail
- Self-motivation essential as will involve hybrid working
Desirable
- Knowledge of Mac OSX desktop would be beneficial.
- AV solutions, including Crestron
- ITIL Certification (Foundation or Higher)
- Cisco switches
- Big Hand Digital Dictation
- Relevant experience in the legal sector / professional services is preferred but not essential.
- Previous experience of Document Management Systems an advantage
- Disclaimer
The role requires a flexible approach to working patterns due to its hybrid nature.
This may include early or late starts, both from home and in the office, as well as occasional evening and weekend work to support system maintenance, upgrades, and wider business needs.
About Leigh Day
We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations.
We're not afraid to take on difficult and challenging cases involving medical negligence, serious personal injuries, discrimination in the workplace, defective products and human rights abuses in this country and overseas.
Benefits
- Hybrid working (typically 2-3 days from home for a full time worker)
- 29 days annual leave (excluding public holidays)
- Enhanced pension contributions
- Life assurance 4 x salary
- Healthcare cash plan
- Cycle to Work scheme
- Discounted gym membership
- Enhanced maternity & paternity pay
- Electric car scheme
- #J-18808-Ljbffr
IT Service Desk Analyst in London employer: Leigh Day
At Leigh Day, we pride ourselves on being a leading claimant law firm that champions access to justice for all. Our supportive work culture fosters collaboration and professional growth, with opportunities to engage in meaningful cases that make a real difference in people's lives. With a comprehensive benefits package, including hybrid working, generous leave, and enhanced family pay, we ensure our employees are well-supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Leigh Day values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Leigh Day might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Leigh Day!
✨Direct Apply to Leigh Day
Let's not forget to apply directly through the Leigh Day website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Leigh Day.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Leigh Day. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Leigh Day
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
