Paralegal, IGL, Diesel Particulate Filters in Bolton

About The Team

• The team is currently pursuing a group action on behalf of claimants in respect of alleged defective diesel particulate filter systems.
• The team is led by Olly Holland and managed day to day by Renée Wright.

About The Role

• This will be an administrative-heavy role and the successful applicants would need to demonstrate a proven ability to manage data accurately and provide efficient support to our clients and the wider team.
• The ability to work under pressure and well within a team is crucial.

Overall purpose for this role

• To provide a reliable and efficient support service for clients and assist with general administration of group claims;
• To assist the firm in achieving its stated professional and commercial objectives;
• To undertake a wide variety of paralegal and administrative tasks as set out below.

Main Duties And Responsibilities
Case management

• To effectively manage the data in respect of our group claims and ensure that accurate information and instructions are obtained from clients, accurate records are maintained and that all files are kept up to date.
• Assist the solicitor/ team in all aspects of litigation including preparation of correspondence/ documents, dealing with funding issues, preparing for court hearings / trial / settlement, instruction of experts, disclosure review, quantification of claims, costs assessment/ negotiations.
• To pay attention to detail and ensure accuracy of work.
• Supporting the research and development of new areas of practice for the firm.
• In the absence of supervising fee-earner, ensure that urgent matters are referred to appropriate personnel.
• To ensure that all work is conducted in compliance with internal policies, SRA rules and the Civil Procedure Rules.

Client/ 3rd party management

• Communicate with clients/ other parties as and when necessary in a professional, courteous and efficient manner;

Document/ data management

• Ensure documents and copies of correspondence are kept up to date and filed;
• Ensure accuracy when updating client information on the relevant databases;
• Ensure database information is updated and maintained in accordance with instructions and in line with relevant processes;
• Open new files and close old files as required;
• Importing/ maintaining client data to a case management system in accordance with instructions and relevant processes; and
• Document reviews.

Any other tasks as might from time to time be required including general administrative support.
Person specification

• Genuine interest in working with a leading claimant law firm and passionate about providing access to justice to all;
• Ability to manage own workload in a busy environment to a consistently high standard and timely manner and proactively report to supervisors on the progressing of tasks where necessary;
• Demonstrable understanding of and commitment to client care;
• Proven ability to communicate accurately, clearly and concisely, both verbally and in writing with a wide range of clients and various stakeholders;
• Ability to work with, understand, analyse, and prepare large data sets;
• Experience in dealing with clients sensitively and managing difficult conversations;
• Proven ability to work under own initiative and also contribute to a team environment;
• Proficient user of Microsoft Office, with experience of Excel, Practice / Case Management Systems and electronic disclosure review platforms;
• Ability to work well under pressure; and
• Met or exceeded KPIs consistently over the last 12 months (including time recording).

Desirable

• Experience in or knowledge of any of these areas will be an added advantage: consumer law, human rights, group claims/class actions, automotive engineering.