Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with audio-visual equipment and ensure smooth operation during events.
- Company: Join Leigh Day, a leading law firm fighting for justice and human rights.
- Benefits: Full-time role with opportunities for growth in a dynamic legal environment.
- Why this job: Be part of a passionate team making a real difference in people's lives.
- Qualifications: Good understanding of AV tech and excellent customer service skills required.
- Other info: Entry-level position with potential for career advancement in the legal sector.
The predicted salary is between 30000 - 42000 £ per year.
About Leigh Day
Leigh Day is a specialist, claimant law firm. Over the last thirty years we have been involved in ground-breaking cases against multinational corporations and government authorities and bodies. We have represented national and international individuals and communities with often complex personal injury or human rights cases.
Our People: We have some of the country\’s leading legal teams who are driven by our ethos of “Davids” fighting the “Goliaths” around the world. We are known to passionately pursue difficult or unpopular cases that push the boundaries of law and which may be of little interest to other firms and to champion the rights of the injured, marginalised, and disenfranchised. Leigh Day\’s larger offices are located in London, Manchester and Leeds with an additional 7 regional offices across the UK. The firm has a staff of 850 including 92 Partners.
Overview
The role will be responsible for supporting all users in the use of audio-visual (AV) equipment. The role holder will be expected to have a good all-round knowledge of AV equipment and be able to communicate with users at all levels.
Responsibilities
- Be the single point of contact for all AV enquiries and issues.
- Provide on-site support for events, which may include early starts/late finishes.
- Assist clients, and internal users in connecting to and utilising AV equipment.
- Ensure operational availability of equipment in meeting rooms and spaces.
- Carry out regular daily checks of all AV equipment.
- Log all escalations with internal IT team and external partners.
- Monitor system updates to ensure that they are aligned and manage releases.
- Provide support and feedback to the IT Trainers to assist with improving training materials.
- Provide training and support to Facilities and Client Services team as required.
- Provide preventative maintenance to all AV equipment in all meeting spaces and pods in London and Manchester.
- Liaise with AV provider and internal IT Ops teams regarding PPMs and reactive maintenance.
- Occasional travel to Manchester and Leeds and infrequent travel to Cardiff, Hereford and Liverpool to provide support and guidance on AV and arrange any preventative / reactive maintenance through AV provider.
- Develop processes and procedures to improve overall service and user experience.
- Review / update Standard Operating Procedures.
- Provide support during landlord power downs.
- Suggest improvements and bring innovative ideas to the team.
- Provide AV support and guidance on new office set ups and office upgrade projects.
- Maintain stock of consumables and connectors.
- Maintain strong working relationships with third party vendors.
Person specification
Technical
- A good understanding and working knowledge of audio-visual technologies; including but not limited to televisions, projectors, cameras, microphones, speakers, UC platforms and connectivity equipment.
- A good understanding of general IT hardware and software including the Microsoft 365 stack (inc. Teams), Zoom, Crestron and Microsoft Surface Hubs.
- Excellent customer service skills with a strong desire to assist.
Desirable
- Knowledge of MacOS and Windows 11.
- Relevant experience in the legal sector / professional services is preferred but not essential.
Communication & Organisation
- Excellent written and verbal communication skills.
- Proven ability to multi-task and prioritise tickets relating to AV facilities and balance this with project work.
- A high level of organisational skills to effectively manage issues in an office where urgent issues can escalate quickly.
- A keen eye and attention to detail.
- Ability to find ‘on the spot\’ resolutions to urgent issues.
- Self-motivation and demonstrating initiative are essential.
General
- Demonstrable awareness of client confidentiality, information security and data protection.
- Relevant qualification at degree level or equivalent.
- Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Business Development and Sales
Industries
- Law Practice
#J-18808-Ljbffr
Audio Visual Analyst employer: Leigh Day
Contact Detail:
Leigh Day Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Analyst
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal and AV sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with AV tech, create a portfolio or a demo reel showcasing your work. This can really set you apart from other candidates and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching Leigh Day and their ethos. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who’s genuinely interested in the firm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Audio Visual Analyst
Some tips for your application 🫡
Show Your AV Skills: Make sure to highlight your knowledge of audio-visual technologies in your application. We want to see that you understand the ins and outs of AV equipment, so don’t hold back on sharing your experience!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing how you can fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills shine through in your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Audio Visual Analyst position.
How to prepare for a job interview at Leigh Day
✨Know Your AV Stuff
Make sure you brush up on your knowledge of audio-visual technologies. Familiarise yourself with the equipment mentioned in the job description, like projectors, microphones, and UC platforms. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to demonstrate your excellent customer service skills. Think of examples from your past experiences where you’ve successfully assisted users or resolved issues. This will highlight your ability to communicate effectively with people at all levels.
✨Be Organised and Ready to Multi-task
The job requires juggling multiple tasks and prioritising urgent issues. During the interview, share specific instances where you've managed competing priorities or handled urgent situations. This will showcase your organisational skills and ability to stay calm under pressure.
✨Bring Innovative Ideas
Leigh Day values innovation, so think about how you can contribute to improving processes and user experience. Prepare some ideas or suggestions related to AV support or training materials that you could bring to the table. This will demonstrate your proactive attitude and genuine interest in enhancing the team's performance.
