Kick-start your career in a busy lettings agency! You'll learn business administration on the job, earn a wage while studying for a nationally recognised level 3 qualification, and gain real customer service and office experience with a supportive local team.
£15,600 for your first year, then could increase depending on your age.
National Minimum Wage rate for apprentices
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Hours Monday to Friday, 9:00am to 5.00pm, with a 30mins unpaid lunch break. Please be aware in the future once you have settled into the role, you would be required to work every 3rd Saturday, 9.00am - 12.00pm.
37 hours 30 minutes a week
Monday 11 January 2027
Duration 1 year 6 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll support the day-to-day running of our lettings office, working with colleagues, landlords and tenants. Tasks may include:
- Answering calls and emails and booking property viewings
- Updating property and tenant records on our systems
- Preparing tenancy paperwork and letters
- Filing, scanning and data entry
- Supporting inspections, repairs and maintenance requests
Where you'll work
UNIT 5
208 WIGAN ROAD
HINDLEY
WIGAN
WN2 3BU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
You’ll gain a Level 3 Business Administrator qualification (equivalent to A-level). Training is delivered at the employers location by Wigan & Leigh College and the rest of the week working and learning on the job at Casa Lettings.
Requirements
GCSE in:
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Initiative
- Reliable
- Punctual
Other requirements
This is an office-based role involving long periods on a computer and answering phones. You’ll study for your qualification one day a week at college, including assignments and end-point assessment. You’ll need reliable transport to the office and college, and must handle confidential tenant and landlord information carefully.
About this employer
Casa Lettings is a friendly, independent lettings agency helping landlords and tenants find, let and manage rental homes in the local area. We're a close-knit team in a busy office, where every day brings variety, real responsibility and the chance to make a difference to people moving into a new home.
On completion you could progress into a permanent role at Casa Lettings, such as Lettings Administrator, Property Management Coordinator or Lettings Negotiator. You could also continue your development with a Level 4 apprenticeship such as Business Administration or Property Management, or move into team leadership.
The contact for this apprenticeship is:
WIGAN AND LEIGH COLLEGE
The reference code for this apprenticeship is VAC2000061067.
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Business Administration Apprentice in Wigan employer: Leigh College
Wigan and Leigh College is an exceptional employer that prioritises the growth and development of its apprentices. With a supportive work culture and hands-on training in a dynamic office environment, employees gain invaluable experience while receiving formal education to enhance their professional skills. Located in Wigan, this role offers a unique opportunity to learn essential administrative tasks while being part of a community-focused institution dedicated to fostering talent and career advancement.
