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- Tasks: Support military families by providing essential TRICARE education and services.
- Company: Join Leidos, a mission-driven company making a real difference.
- Benefits: Competitive salary, foreign service premium, and opportunities for skill development.
- Other info: Dynamic work environment with potential for future openings.
- Why this job: Make an impact in the lives of military families while growing your career.
- Qualifications: High school diploma or GED and 3+ years of customer service experience.
The predicted salary is between 32000 - 35000 £ per year.
Make a Difference – Join Our Leidos TRICARE Team at Lakenheath, UK! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.
What You’ll Do:
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Basic Qualifications:
- High School diploma or GED, or equivalent years of experience
- U.S. Citizenship
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
- 3+ years of customer service experience
Essential Skills:
- Fluent in English with strong written and oral communication
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective at delivering presentations
- Ability to tactfully communicate with others, both in person and on the phone
- Self-starter, able to work independently and with minimal supervision
- Strong organizational, time management, and multitasking abilities
- High attention to detail
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Work background in the following areas:
- U.S. military healthcare delivery system or civilian managed care
- Medical or clinical environment
- MHS Genesis or civilian healthcare systems, medical claims
SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that. With a position in the UK, you are also eligible for an annual foreign service premium in the amount of $3,000.00.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail.
TRICARE Beneficiary Services Representative - Lakenheath, UK employer: Leidos
Contact Detail:
Leidos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TRICARE Beneficiary Services Representative - Lakenheath, UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leidos, especially those in similar roles. They can give you insider tips and might even refer you directly, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding TRICARE and its services inside out. Show us that you’re not just another candidate; demonstrate your passion for helping military families and your knowledge of the healthcare system.
✨Tip Number 3
Practice your communication skills! As a BSR, you'll need to explain complex information clearly. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on future openings so you can jump on them as soon as they pop up!
We think you need these skills to ace TRICARE Beneficiary Services Representative - Lakenheath, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the TRICARE Beneficiary Services Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can make a difference!
Showcase Your Communication Skills: Since this role involves a lot of interaction with beneficiaries, it's crucial to demonstrate your strong written and oral communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience: If you've worked in a healthcare setting or have experience with TRICARE or similar systems, make sure to mention it! We love seeing candidates who understand the environment and can hit the ground running.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your application is seen by the right people and helps us keep track of all applicants efficiently. We can't wait to hear from you!
How to prepare for a job interview at Leidos
✨Know Your TRICARE Stuff
Familiarise yourself with the TRICARE Overseas Program and its benefits. Understanding the basics of enrolment, claims, and the systems like DOES and MHS Genesis will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about helping beneficiaries, be prepared to share specific examples from your past customer service experiences. Highlight how you’ve effectively communicated and resolved issues, as this will demonstrate your ability to handle the responsibilities of a BSR.
✨Practice Your Presentation Skills
You might need to conduct briefings, so practice delivering clear and engaging presentations. Think about how you can explain complex information simply and effectively, as this will be crucial in your role supporting military families.
✨Be Organised and Detail-Oriented
The job requires strong organisational skills and attention to detail. Prepare to discuss how you manage your time and keep track of multiple tasks. Maybe even bring a planner or digital tool you use to stay organised, as it can impress the interviewers!