At a Glance
- Tasks: Support military families by providing essential TRICARE education and enrollment services.
- Company: Join Leidos, a leader in defence and healthcare solutions, making a real impact.
- Benefits: Enjoy a competitive salary of $32,000 and opportunities for skill development.
- Other info: This role is for future openings; apply now to be considered!
- Why this job: Make a difference in the lives of military families while gaining valuable experience.
- Qualifications: High school diploma or GED, 3+ years of customer service experience required.
The predicted salary is between 24000 - 32000 £ per year.
TRICARE Beneficiary Services Representative (BSR)
Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‑duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE‑eligible beneficiaries receive the healthcare services and support they need.
Responsibilities
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as required.
- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Basic Qualifications
- High School diploma or GED, or equivalent years of experience
- U.S. Citizenship
- SOFA/Command‑Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
- Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)
- 3+ years of customer service experience
Essential Skills
- Fluent in English with strong written and oral communication
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective at delivering presentations
- Ability to tactfully communicate with others, both in person and on the phone
- Self‑starter, able to work independently and with minimal supervision
- Strong organizational, time management, and multitasking abilities
- High attention to detail
Preferred Qualifications
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Work background in the following areas:
- U.S. military healthcare delivery system or civilian managed care
- Medical or clinical environment
- MHS Genesis or civilian healthcare systems, medical claims
Compensation
The annual salary for this position is $32,000 and does not negotiate. With a position in the UK, you are also eligible for an annual foreign service premium of $3,000.00. The general pay range for this level is $31,850.00–$49,000.00.
Legal Notice
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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TRICARE Beneficiary Services Representative - Alconbury, UK in Huntingdon employer: Leidos
Leidos is an exceptional employer, offering a collaborative culture that prioritises employee growth and work-life balance. With a strong commitment to diversity and inclusion, employees are empowered to develop their skills through technical academies and career development plans, all while contributing to meaningful projects that enhance public sector services in London. The comprehensive benefits package, including a contributory pension scheme and flexible working options, further underscores Leidos' dedication to attracting and retaining top talent.
StudySmarter Expert Advice🤫
We think this is how you could land TRICARE Beneficiary Services Representative - Alconbury, UK in Huntingdon
✨Tip Number 1
Familiarise yourself with the TRICARE Overseas Program and its benefits. Understanding the specifics of the programme will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former TRICARE Beneficiary Services Representatives. They can provide valuable insights into the role and the company culture, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your customer service skills, especially in a healthcare context. Being able to showcase your experience in handling customer inquiries and resolving issues will set you apart from other candidates.
✨Tip Number 4
Prepare for potential scenario-based questions during interviews. Think about how you would handle specific situations related to beneficiary services, as this will highlight your problem-solving abilities and customer care approach.
We think you need these skills to ace TRICARE Beneficiary Services Representative - Alconbury, UK in Huntingdon
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a TRICARE Beneficiary Services Representative. Familiarise yourself with the TRICARE Overseas Program and the specific tasks mentioned in the job description.
Tailor Your CV:Customise your CV to highlight relevant experience, especially in customer service and any familiarity with military healthcare systems. Emphasise skills that align with the job requirements, such as communication and organisational abilities.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for supporting military families and your understanding of the TRICARE system. Use specific examples from your past experiences to demonstrate how you can contribute to the role.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Leidos
✨Understand TRICARE and Its Services
Familiarise yourself with the TRICARE Overseas Program and its benefits. Knowing how the system works will help you answer questions confidently and demonstrate your commitment to supporting military families.
✨Showcase Your Customer Service Skills
Highlight your previous customer service experience, especially in healthcare or related fields. Be prepared to discuss specific examples of how you've successfully assisted customers in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive information. Think of examples where you've had to navigate complex situations and how you resolved them.
✨Demonstrate Strong Communication Skills
As a BSR, effective communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This will be crucial when discussing TRICARE resources with beneficiaries.
