At a Glance
- Tasks: Manage software licensing and support IT engineers to ensure smooth operations.
- Company: Join Leidos, a leader in technology and innovation.
- Benefits: Enjoy competitive pay, flexible working, and generous leave.
- Other info: Diverse and inclusive culture with excellent career development opportunities.
- Why this job: Make a real impact in tech while growing your career.
- Qualifications: Experience with licensing models and strong communication skills required.
The predicted salary is between 34800 - 43500 £ per year.
Location: Huntingdon, UK
Licencing and renewals provide a crucial role in core services, ensuring that the licencing of applications and products is current, scaled appropriately and cost effective. The Leidos Technical Licence Manager will perform on system checks, access/manage access to vendor portals, carry out audits and support Leidos IT Engineers in providing licences on the appropriate domain they are needed at a time that enables operational output is not interrupted.
Provide Technical License Management Support:
- Have experience and knowledge of Vendor Licencing models, application of licenses to IT Systems and import/export procedures between disconnected IT Systems.
- Have strong knowledge and experience of Service Tooling; including ServiceDesk, End Point Central, OpMan, ADMan, etc.
- Using the service tooling to identify under or over usage of applications and be able to translate this information to renew the required number of licenses at renewal points.
- Experience auditing information databases, particularly using Excel.
- Have good understanding of license models and how these work in the different environments.
- Have a good understanding of and be able to apply new licenses at renewal points so that service is not impacted.
- Have good relationship skills to ensure both internal and external stakeholder engagement is maintained.
- Possess excellent communication skills.
- Have experience of producing and updating technical documentation to a high standard.
- Have knowledge of SD helpdesk based ticketing system.
- Have ITIL3 or ITIL 4 at the Foundation level or above.
Key Duties:
- SD Ticket resolutions - Utilising technical expertise to ensure licencing request raised on SD are closed to the satisfaction of the originator.
- Maintenance - Responsible for completing and recording Periodic maintenance of the system utilising Periodic Preventative Maintenance (PPM).
- Documentation - Maintain and create documentation of system configuration changes, as well as accurately recording work in SD.
Key Competencies:
- Communications: Verbal, written including technical documentation.
- Collaboration: Working with other SMEs, Users, Resolver groups to ensure efficiency.
- Adaptability and flexibility: Able to change focus under changing situations.
- Technical expertise: Ability to troubleshoot and fault rectification variety of issues.
- Attention to detail: Including written and work carried out.
- Customer service excellence.
- Teamwork: Build effective internal and external relationships.
Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.
If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
What We Do for You:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent.
Pay Range: £34,800.00-£43,500.00
Technical License Administrator / Support employer: Leidos
Leidos is an exceptional employer located in Huntingdon, UK, offering a collaborative culture that prioritises employee growth and work-life balance. With a comprehensive benefits package including a contributory pension scheme, private medical insurance, and 33 days of annual leave, Leidos empowers its employees to thrive while making a meaningful impact through innovative technology and solutions. Join a diverse team where your skills are valued, and you can inspire change in critical sectors such as defence and healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Technical License Administrator / Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Technical License Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical License Administrator roles and practice your answers. Make sure you can showcase your knowledge of vendor licensing models and service tooling – that’s what they want to hear!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us at Leidos. It shows initiative and gives you a better chance of standing out in the crowd!
We think you need these skills to ace Technical License Administrator / Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical License Administrator role. Highlight your experience with vendor licensing models and any relevant tools like ServiceDesk or End Point Central. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of stakeholder engagement, don’t forget to showcase your excellent communication skills in your application. Whether it’s through your CV or cover letter, let us know how you’ve effectively communicated in past roles.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Leidos
✨Know Your Licencing Models
Before the interview, brush up on various vendor licencing models and how they apply to IT systems. Be ready to discuss your experience with these models and how you've managed them in past roles.
✨Familiarise Yourself with Service Tooling
Make sure you understand the service tooling mentioned in the job description, like ServiceDesk and End Point Central. Prepare examples of how you've used these tools to manage licenses or resolve issues in previous positions.
✨Prepare for Technical Documentation Questions
Since producing and updating technical documentation is key, think about specific instances where you've created or maintained documentation. Be ready to explain your process and how it contributed to team efficiency.
✨Showcase Your Communication Skills
Strong communication is vital for this role. Practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you've successfully engaged with stakeholders or resolved conflicts to demonstrate your skills.
