At a Glance
- Tasks: Lead a dynamic team to deliver top-notch IT support and manage service performance.
- Company: Join Leidos, a leader in IT service delivery with a focus on innovation.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work culture.
- Other info: Opportunity to drive continuous improvement and work with cutting-edge technology.
- Why this job: Make a real difference by enhancing customer support in a fast-paced environment.
- Qualifications: Experience in IT service management and strong leadership skills required.
The predicted salary is between 37800 - 46200 £ per year.
Leidos is seeking a Service Desk Manager to lead the LCST Programme's IT service delivery.
The role guides the Service Desk to ensure high‑quality, customer‑facing support within a fast-paced environment.
You will manage incidents, escalations and service performance, align with ITIL, and drive continuous improvement.
The successful candidate will lead Service Desk Analysts, manage SLAs/KPIs and work with suppliers, with a focus on strategic and operational excellence for the LCST programme.
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Service Desk Manager - ITIL Leader, Incident Champion employer: Leidos
Leidos is an exceptional employer that fosters a dynamic work culture in Whiteley, Hampshire, where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive benefits including a contributory pension, private medical insurance, and an impressive 33 days of annual leave, ensuring our team members are well-supported both personally and professionally. Join us to be part of a market-leading operation that values your contributions and empowers you to drive meaningful change.
