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- Tasks: Lead service excellence at Manchester Airport Group and drive continuous improvement.
- Company: Join a dynamic team at Manchester Airport Group, a leader in the aviation industry.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be a key player in enhancing customer experience and operational success.
- Qualifications: Experience in service delivery and strong leadership skills required.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As the Service Delivery Manager for our partner customer Manchester Airport Group (MAG), you will work in close collaboration with the Service Program Account Manager MAG. Regularly interacting with cross‑functional business areas and liaising with internal and external stakeholders, this role is pivotal in driving service excellence for MAG.
It is essential you are a champion of our corporate values, advocate of change, and our continuous improvement ethos. You will have proven experience of delivering results, developing high performing, agile teams, and a strong background in large volume, 24/7 technical and/or complex service operations.
The role will be pivotal in ensuring delivery is aligned with our contractual obligations, regulatory industry standards, and compliant with all legislation. You must be willing to hit the ground running, enjoy working in challenging environments, be flexible, proactive, adaptable, solutions focussed, and a major team player.
Having a true passion for investing in performance and development of our people and being committed to our customers' mission always being our mission.
- Technical Operational Delivery service recovery of assets and support to major IT incidents.
- Systems Utilisation, Data analysis and reporting.
Service Delivery Manager - Manchester Airport Group employer: Leidos
Contact Detail:
Leidos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Manchester Airport Group
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Manchester Airport Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance for an interview, prepare to discuss specific examples of how you've driven service excellence and led high-performing teams. We want to see your passion in action!
✨Tip Number 3
Be proactive! Research MAG’s current projects and challenges. Bring fresh ideas to the table during interviews to demonstrate your solutions-focused mindset. It shows you're not just interested, but invested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager - Manchester Airport Group
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Manager role. Highlight your experience in managing service operations and working with cross-functional teams, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service excellence and how your values align with ours. Share specific examples of how you've driven change and improved performance in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you've tackled challenges head-on. We love candidates who are solutions-focused and can adapt to changing environments, so share those stories that demonstrate your agility and proactive approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Leidos
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with Manchester Airport Group's operations and their service delivery expectations. Brush up on your knowledge of technical operations, especially in a 24/7 environment, as this will show you're ready to hit the ground running.
✨Showcase Your Team Spirit
This role is all about collaboration, so be prepared to discuss how you've successfully worked with cross-functional teams in the past. Share specific examples of how you've developed high-performing teams and driven service excellence, highlighting your adaptability and proactive approach.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by sharing instances where you've implemented changes that led to better service delivery. Talk about how you advocate for change and how you’ve invested in the performance and development of your team members.
✨Be Solutions-Focused
Prepare to discuss how you've tackled challenges in previous roles. Think of specific scenarios where you had to recover services or manage major IT incidents. Highlight your problem-solving skills and your ability to remain calm under pressure, as this will resonate well with the interviewers.
