At a Glance
- Tasks: Lead a team to provide top-notch technical support and ensure customer satisfaction.
- Company: Join Leidos, a leader in IT solutions with a focus on innovation.
- Benefits: Enjoy a pension scheme, private medical insurance, and more.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real difference by leading a team and enhancing service delivery.
- Qualifications: Expertise in ManageEngine, Active Directory, and relevant IT certifications required.
The predicted salary is between 40000 - 50000 £ per year.
Leidos is seeking a Senior Service Desk Analyst in Huntingdon to provide expert-level technical support, ensuring SLAs are met and customer satisfaction remains high. This role requires deep knowledge of ManageEngine tools, leading Junior Service Desk Analysts, and collaborating with the Incident Manager and external teams.
The ideal candidate will have strong skills in Active Directory, API integration, and automation logic along with relevant IT certifications.
Attractive benefits include a pension scheme and private medical insurance.
Senior Service Desk Lead – ITSM & Incident Mgmt employer: Leidos
Leidos is an excellent employer that prioritises employee growth and satisfaction, offering a collaborative work culture in Huntingdon. With attractive benefits such as a pension scheme and private medical insurance, employees are supported both professionally and personally, making it a rewarding place to advance your career in IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Lead – ITSM & Incident Mgmt
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with ManageEngine tools or in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss Active Directory, API integration, and automation logic. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your leadership skills! If you've led teams before, be ready to share specific examples of how you guided Junior Service Desk Analysts. Highlighting your experience in collaboration with Incident Managers will also set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Service Desk Lead – ITSM & Incident Mgmt
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ManageEngine tools and any relevant IT certifications. We want to see how your skills align with the Senior Service Desk Lead role, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your experience in leading teams and your knowledge of Active Directory and API integration. Let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex incidents in the past. We love candidates who can demonstrate their ability to maintain high customer satisfaction while meeting SLAs. Share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Leidos
✨Know Your Tools Inside Out
Make sure you’re well-versed in ManageEngine tools and can discuss your experience with them confidently. Brush up on your knowledge of Active Directory, API integration, and automation logic, as these are crucial for the role.
✨Show Leadership Skills
Since this position involves leading Junior Service Desk Analysts, be prepared to share examples of how you've successfully managed teams in the past. Highlight your leadership style and how you motivate others to meet SLAs and maintain high customer satisfaction.
✨Collaborate Like a Pro
Collaboration is key in this role, so think of instances where you’ve worked closely with Incident Managers or external teams. Be ready to discuss how you handle communication and ensure everyone is on the same page during incidents.
✨Certifications Matter
If you have relevant IT certifications, make sure to mention them! They not only validate your skills but also show your commitment to professional development. Be prepared to explain how these certifications have helped you in your previous roles.
