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- Tasks: Support 1,300 employees with HR queries and ensure smooth operations.
- Company: Leidos is a tech company focused on making the world safer and more efficient.
- Benefits: Enjoy flexible working, 33 days annual leave, and private medical insurance.
- Why this job: Join a collaborative culture where your skills can inspire change and make a difference.
- Qualifications: Customer-focused experience and a passion for HR processes; CIPD interest preferred.
- Other info: Flexible work options available; commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Description
People Operations Advisor
Location: This role can be based from either our Whiteley, Hampshire office or our Glasgow office; with flexibility to work from home dependent on business demands
The Role
Leidos have a rare opportunity to work as part of the People Operations Team within People and Culture(P&C), supporting 1,300 employees and managers across the UK. Reporting into the People Operations Team Lead this role will be to provide daily support to employees, managers and P&C team with general HR queries as required. The role is to ensure that the P&C team adds value to the business by offering a prompt, accurate and available service.
What will I be doing?
Working within the People Operations Team, the role will be a varied HR role, including:
- Be the first point of contact for HR queries and requests from across the business via the shared mailbox.
- Be responsible for the shared HR email Inbox, triage and action queries, referring queries, investigating, escalating or forwarding on a more complex issue or tasks as per agreed standard processes.
- Logging cases and trends to maintain statistics on service type and process times for process improvements and trends analysis.
- Follow best practice to ensure standardisation of query answering is maintained; reviewing and updating the relevant scripts, template letters, process flows, and standard answers to FAQs.
- Works in partnership with P&C Team to present a seamless, one team approach
- Update spreadsheets with data to feed the reporting dashboards for standardised monthly reporting requirements and metrics for the HR Business Partner team in advance of Monthly Operating Reviews
- Run ad hoc queries where required
What does Leidos need from me?
- Proven professional customer focused experience. Ability to handle customer queries in a proactive, efficient and friendly way.
- Ensure employee privacy is maintained as appropriate including confidentiality and protection of sensitive data.
- Ensure quality service experience, with empathy to de-escalate difficult situations.
- Excellent verbal and written communication skills.
- Experience of working in a similar HR environment desirable. Have a passion for process improvement and personal development.
- Ability to work well in a team across multiple sites and actively seeks the ideas of others, and openly shares information.
- Ability to learn new systems and information and then produce practical guidance documents for standardisation of practice.
- Excel, Word and PowerPoint knowledge. Workday knowledge is preferred.
- General analytical and problem solving interest and skills with great attention to detail.
- Ability to handle complex information and prioritisation of workload.
- Ability to understand when issues or queries need to be escalated and take appropriate course of action.
- Proactive and focused on continuous improvement
- Proven experience in P&C administration or a related field of work or a keen interest in the field of People & Culture
- Interest in pursuing or currently pursuing CIPD preferred.
Screening Requirements: BPSS
Leidos UK! Join our team and discover a culture of collaboration, innovation, diversity, trust, caring management, communication transparency, work-life balance, and overall job satisfaction.
What We Do For You
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Flexi-Time Working
Commitment To Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are
Leidos UK & EUROPE – we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
(add link to ‘Leidos UK & EUROPE’ text)
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Come break things (in a good way). Then build them smarter.
We\’re the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Original Posting
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr
People Operations Advisor employer: Leidos
Contact Detail:
Leidos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Advisor
✨Tip Number 1
Familiarise yourself with the HR systems mentioned in the job description, particularly Workday and Deltek. Having a solid understanding of these platforms will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively handled HR queries or difficult situations in the past. This will highlight your ability to provide a quality service experience, which is crucial for this role.
✨Tip Number 3
Research Leidos' company culture and values, especially their commitment to diversity and inclusion. Be ready to discuss how your personal values align with theirs, as cultural fit is often a key consideration in the hiring process.
✨Tip Number 4
Prepare to discuss your interest in continuous improvement and process enhancement. Think of specific instances where you've contributed to improving HR processes or policies, as this aligns well with the responsibilities of the People Operations Advisor role.
We think you need these skills to ace People Operations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR and customer service. Emphasise any roles where you've handled queries or provided support, as this aligns with the responsibilities of the People Operations Advisor.
Craft a Compelling Cover Letter: In your cover letter, express your passion for HR and process improvement. Mention specific examples of how you've successfully managed HR queries or improved processes in previous roles to demonstrate your fit for the position.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Use professional language while also conveying your personality.
Highlight Relevant Software Knowledge: If you have experience with HR systems like Workday or Deltek, make sure to mention it. If not, express your willingness and ability to learn new systems quickly, as this is a key requirement for the role.
How to prepare for a job interview at Leidos
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a People Operations Advisor. Be prepared to discuss how your previous experiences align with these duties, especially in handling HR queries and supporting employees.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer focus, be ready to share examples of how you've effectively handled customer queries in the past. Highlight your ability to remain calm and empathetic, especially in challenging situations.
✨Familiarise Yourself with Relevant Systems
If you have experience with HR systems like Workday or Deltek, mention it during the interview. If not, take some time to learn about these systems and express your willingness to quickly adapt to new technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex information. Prepare scenarios where you successfully resolved HR issues or improved processes, demonstrating your analytical skills and attention to detail.
