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- Tasks: Lead a high-performance team to deliver 24/7 technical services across multiple airport sites.
- Company: Join Leidos, a leader in industry and technology, driving service excellence.
- Benefits: Competitive salary, health and wellness programmes, plus amazing career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while enhancing your leadership skills.
- Qualifications: Experience in managing large-scale technical operations and strong leadership abilities required.
- Other info: Opportunity to travel between airport sites and work in a regulated environment.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Leidos is looking for a Service Delivery Manager to partner with Manchester Airport Group (MAG) and drive service excellence across four airport sites.
Responsibilities
- Operate and deliver “24/7 technical service operations” for MAG across Manchester, Stansted, East Midlands and other required locations.
- Manage operational delivery, asset maintenance, software upgrades, inventory management and incident recovery to meet contractual SLA targets.
- Lead a high‑performance cross‑functional technical team, plan workforce resources, and drive continuous improvement initiatives.
- Own SLA management, performance reporting, cost control, and resource allocation to ensure efficient and compliant service delivery.
- Coordinate audit and inspection activities and maintain health & safety, compliance, and cyber‑security standards across all sites.
- Partner with the Service Program Account Manager and internal stakeholders to influence strategy, escalation and operational excellence.
Qualifications
- Proven experience managing multi‑site, large‑scale, technical service operations in regulated environments.
- Strong leadership, people management, and a track record of building high‑performance agile teams.
- Excellent planning, time‑management, commercial and financial acumen.
- Advanced IT skills – CRM, data analytics, reporting tools, and ISO quality system knowledge.
- High integrity, professionalism, and a passion for performance and development of people.
- Experience travelling regularly and supporting travel between airport sites.
Education & Certifications
- Level 5 Leadership/Management or equivalent experience.
- NVQ Level 3, HNC, HND in electronics or mechanical engineering.
- IOSH Managing Safely competency.
Pay & Benefits
£58,400.00 – £74,900.00 per annum, plus competitive benefits, health and wellness programmes, and career growth opportunities at Leidos.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, veteran and other protected status.
Contact Information
Leidos – Industry and technology leader. For more information visit www.leidos.com/careers.
Service Delivery Manager - Manchester Airport Group in Liverpool employer: Leidos
Contact Detail:
Leidos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Manchester Airport Group in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Manchester Airport Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching MAG and Leidos thoroughly. Know their values and recent projects so you can show how you fit into their vision. We want to see your passion!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've built high-performance teams and driven service excellence. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent that aligns with our mission.
We think you need these skills to ace Service Delivery Manager - Manchester Airport Group in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing multi-site operations and any relevant technical skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership style and how you’ve driven service excellence in previous roles. We want to see your passion for performance and development!
Showcase Relevant Experience: When detailing your work history, focus on your achievements in regulated environments and your ability to manage teams effectively. We love seeing quantifiable results, so don’t hold back on the numbers!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Leidos
✨Know Your Service Delivery Inside Out
Make sure you understand the ins and outs of service delivery management, especially in a multi-site environment. Brush up on your knowledge of SLAs, incident recovery, and asset maintenance, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performance teams. Think about specific situations where you drove continuous improvement or managed cross-functional teams effectively. This will demonstrate your capability to lead at Leidos.
✨Be Ready for Technical Questions
Since the role requires advanced IT skills, be prepared to discuss your experience with CRM systems, data analytics, and reporting tools. You might even want to brush up on ISO quality systems to show you're well-versed in compliance standards.
✨Demonstrate Your Passion for People Development
Leidos values integrity and professionalism, so be ready to talk about how you've developed your team members in the past. Share stories that reflect your commitment to performance and personal development, as this aligns with their company culture.