IT Support Engineer

IT Support Engineer

Location

Hybrid of Hendon and remote dependent on business needs

Salary

£28,800 - £33,900

We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services.

This position will initially operate Monday - Friday 0900 - 1730 with the possibility to move to a shift pattern once trained.

The team are accountable for Access, Event, Incident, Request and Problem Management activities.

What will I be doing?

The IT Support Engineer will contribute to the planning and development of the overall service, whilst undertaking duties of a similar level and nature elsewhere in Leidos if necessary to ensure that customer needs are met.

Key Responsibilities

• Perform system administration tasks as defined by the Operating Procedures.
• Routinely monitor the system using the software and hardware tools provided.
• Respond appropriately to errors or faults as notified.
• Maintain information regarding programme system activities to be able to reply to enquiries.
• Provide assistance and initial information to callers.
• Identify and resolve common problems.
• Document solutions.
• Adhere to escalation/elevation processes and procedures.
• Input data into the call logging system accurately and timely.
• Refer incidents and service requests requiring further help to the appropriate person (e. g. 2nd Line Systems Administrators, Operations Support Group).

What does Leidos need from me?

• Experience providing system administration to company or mission‑critical IT systems and the ability to contribute to their further development.
• Dedication to an ethos of excellent service and the ability to work effectively while under pressure.
• Excellent communication and interpersonal skills to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos, both oral and written.
• IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts.
• Commitment to working as a member of a team which replies flexibly to changing pressures and demands.
• An active interest in the development of the Service Desk function and its contribution to the programme.
• Ability to work under pressure to tight timescales.
• Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast‑paced environment.
• Ability to work in the required environment including a satisfactory security clearance.
• Technology I will be supporting
• Unix
• Linux
• Microsoft Windows
• Bespoke Identification software
• Oracle databases
• SQL
• Netbackup
• LANDesk call logging and Service Management tool set
• Service Now call logging
• In possession of or able to gain the appropriate security clearance
• Additional information
• You will be required to gain UK SC (Security Clearance) for this role.
• To be eligible for this role you must have UK Citizenship and be a resident in the UK for a minimum of 5 years.
• Shift pattern after training (if applicable)
• 4 day shifts 07:30 to 20:00 hours
• 4 late shifts 13:00 to 01:30 hours
• 4 night shifts 19:30 to 08:00 hours
• What we do for you
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi‑Time Working
• Commitment to Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.

We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Indicative pay range: £28,800 - £33,900.

#J-18808-Ljbffr