At a Glance
- Tasks: Lead IT service management and delivery, ensuring alignment with customer goals.
- Company: Leidos, a leader in IT services with a focus on innovation.
- Benefits: Remote-friendly work, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to continual service improvement.
- Why this job: Make a real impact by improving IT services and engaging with stakeholders.
- Qualifications: 5+ years in ITSM, hands-on ITIL experience, and knowledge of ServiceNow or JIRA.
The predicted salary is between 60000 - 80000 £ per year.
Leidos is seeking an experienced IT Service Manager to lead service management and delivery efforts, aligning ITIL practices with customer goals and contractual requirements. The role emphasizes governance, performance reporting, and escalation leadership, with a strong focus on stakeholder engagement and continual service improvement.
The ideal candidate brings:
- 5+ years in ITSM/Service Delivery
- Hands-on ITIL discipline management
- Proficiency with ServiceNow, JIRA ServiceDesk, and BMC
We think you need these skills to ace IT Service Delivery Lead | ITIL Expert | Remote-Friendly in Glasgow
ITIL
Service Management
Service Delivery
Governance
Performance Reporting
Escalation Leadership
Stakeholder Engagement
