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For Companies At a Glance
- Tasks: Provide technical support and improve service operations for end users.
- Company: Dynamic tech solutions provider based in Whiteley, UK.
- Benefits: Competitive salary, engaging work environment, and opportunities for growth.
- Why this job: Join a team focused on quality service and customer engagement.
- Qualifications: Experience in IT support and familiarity with ITSM tools like Remedy.
- Other info: Great opportunity to enhance your skills in a supportive setting.
The predicted salary is between 29500 - 34700 £ per year.
A technology solutions provider located in Whiteley, UK, is seeking an End User Services Service Operations Specialist to provide technical and logistical support. The ideal candidate will have experience in IT support and knowledge of ITSM tools like Remedy.
Responsibilities include:
- Ensuring service improvement initiatives
- Maintaining operational consistency
- Engaging with customers
A commitment to quality service and strong communication skills are essential for this role. Salary ranges from £29,500.00 to £34,700.00.
End User Services Ops & ITSM Specialist in Fareham employer: Leidos
Contact Detail:
Leidos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Ops & ITSM Specialist in Fareham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got experience with ITSM tools like Remedy, make sure to highlight that in conversations. Share specific examples of how you've improved service operations in past roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and customer engagement. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace End User Services Ops & ITSM Specialist in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and familiarity with ITSM tools like Remedy. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing quality service and how your communication skills can enhance customer engagement. We love seeing personality in applications!
Showcase Service Improvement Initiatives: If you've been involved in any service improvement initiatives, make sure to mention them! We’re looking for candidates who can contribute to operational consistency, so share examples of how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Leidos
✨Know Your ITSM Tools
Make sure you brush up on your knowledge of ITSM tools, especially Remedy. Be ready to discuss how you've used these tools in previous roles and how they can improve service delivery.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your communication skills and how you've resolved issues while maintaining a commitment to quality service.
✨Demonstrate Service Improvement Initiatives
Think of specific instances where you've contributed to service improvement initiatives. Be ready to explain your thought process and the impact of your actions on operational consistency.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. This will help you tailor your responses to align with their expectations and show that you're genuinely interested in being part of their team.
