At a Glance
- Tasks: Lead and enhance the IT service desk, ensuring top-notch customer support.
- Company: Leidos, a dynamic tech company in Bristol, UK.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Make a real difference by improving IT services and mentoring others.
- Qualifications: Experience in IT service management and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Leidos in Bristol, UK is seeking a Service Desk Manager to lead and continually improve the LCST programme’s IT service desk, delivering a high-quality, customer-focused support service.
You will manage incidents, service requests and escalations, monitor SLAs and ITIL processes, mentor analysts and drive performance improvements in a fast-paced, regulated environment with strong stakeholder engagement.
IT Service Desk Lead | Incident & Operations Champion in Bristol employer: Leidos
Leidos is an exceptional employer that fosters a dynamic work culture in Whiteley, Hampshire, where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive benefits including a contributory pension, private medical insurance, and an impressive 33 days of annual leave, ensuring our team members are well-supported both personally and professionally. Join us to be part of a market-leading operation that values your contributions and empowers you to drive meaningful change.
