At a Glance
- Tasks: Support military families by providing essential TRICARE services and education.
- Company: Join Leidos, a leader in military healthcare support.
- Benefits: Competitive salary, foreign service premium, and career development opportunities.
- Other info: Future openings available; join a mission that matters!
- Why this job: Make a real impact while helping those who serve our country.
- Qualifications: High school diploma or GED and 3+ years of customer service experience.
The predicted salary is between 24000 - 36000 £ per year.
Make a Difference – Join Our Leidos TRICARE Team at Lakenheath, UK! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‑duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE‑eligible beneficiaries receive the healthcare services and support they need.
What You’ll Do
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Basic Qualifications
- High School diploma or GED, or equivalent years of experience
- U.S. Citizenship
- SOFA/Command‑Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
- Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)
- 3+ years of customer service experience
Essential Skills
- Fluent in English with strong written and oral communication
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective at delivering presentations
- Ability to tactfully communicate with others, both in person and on the phone
- Self‑starter, able to work independently and with minimal supervision
- Strong organizational, time management, and multitasking abilities
- High attention to detail
Preferred Qualifications
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Work background in the following areas:
- U.S. military healthcare delivery system or civilian managed care
- Medical or clinical environment
- MHS Genesis or civilian healthcare systems, medical claims
Salary
The annual salary for this specific position is $32,000 and the program is not able to negotiate that. With a position in the UK, you are also eligible for an annual foreign service premium in the amount of $3,000.00.
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
TRICARE Beneficiary Services Representative - Lakenheath, UK in Brandon employer: Leidos
Leidos is an exceptional employer, offering a collaborative culture that prioritises employee growth and work-life balance. With a strong commitment to diversity and inclusion, employees are empowered to develop their skills through technical academies and career development plans, all while contributing to meaningful projects that enhance public sector services in London. The comprehensive benefits package, including a contributory pension scheme and flexible working options, further underscores Leidos' dedication to attracting and retaining top talent.
StudySmarter Expert Advice🤫
We think this is how you could land TRICARE Beneficiary Services Representative - Lakenheath, UK in Brandon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leidos, especially those in similar roles. They can give you insider tips and might even refer you directly, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and TRICARE specifics. We recommend role-playing with a friend to get comfortable with your answers and showcase your communication skills.
✨Tip Number 3
Show your passion for helping military families! In your conversations, highlight any relevant experience you have in customer service or healthcare. This will demonstrate that you understand the importance of the role and are committed to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on future openings so you can jump on them as soon as they pop up!
We think you need these skills to ace TRICARE Beneficiary Services Representative - Lakenheath, UK in Brandon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the TRICARE Beneficiary Services Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can make a difference in this position!
Showcase Your Communication Skills:Since this role involves a lot of interaction with beneficiaries, it's crucial to demonstrate your strong written and oral communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience:If you've worked in a healthcare or customer service environment before, make sure to mention it! We love seeing candidates who have experience with systems like DEERS or MHS Genesis, as it shows you're ready to hit the ground running.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that your application gets to the right people and helps us keep track of all applicants. We can't wait to hear from you!
How to prepare for a job interview at Leidos
✨Know Your TRICARE Stuff
Before the interview, brush up on your knowledge of the TRICARE Overseas Program and related systems like DEERS and MHS Genesis. Being able to discuss these topics confidently will show that you're serious about the role and understand its importance.
✨Show Off Your Customer Service Skills
Since this position heavily relies on customer service, prepare examples from your past experiences where you successfully assisted customers. Highlight your ability to communicate effectively, both in person and over the phone, as well as any situations where you went above and beyond.
✨Practice Your Presentation Skills
As a BSR, you'll need to conduct briefings and lead informational sessions. Practise delivering a short presentation on a relevant topic, focusing on clarity and engagement. This will help you feel more comfortable showcasing your presentation skills during the interview.
✨Be Organised and Detail-Oriented
Demonstrate your strong organisational skills by preparing a list of questions for the interviewer and having your resume and any other documents neatly organised. Mention specific examples of how you've managed multiple tasks or projects in the past, showcasing your attention to detail.
