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- Tasks: Support military families by providing essential TRICARE services and education.
- Company: Join Leidos, a leader in technology and mission innovation.
- Benefits: Competitive salary, foreign service premium, and comprehensive health benefits.
- Why this job: Make a real impact while developing valuable skills in a dynamic environment.
- Qualifications: High school diploma or equivalent, customer service experience, and willingness to travel.
- Other info: Exciting opportunities for growth and collaboration in a supportive team.
The predicted salary is between 25000 - 35000 £ per year.
Make a Difference – Join Our Leidos TRICARE Team based at Lakenheath, UK! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.
What You’ll Do:
- Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Basic Qualifications:
- High School diploma or GED, or equivalent years of experience
- U.S. Citizenship
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
- 3+ years of customer service experience
- Willing and able to travel to multiple sites 25-75% of the time
Essential Skills:
- Fluent in English with strong written and oral communication
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective at delivering presentations
- Ability to tactfully communicate with others, both in person and on the phone
- Self-starter, able to work independently and with minimal supervision
- Strong organizational, time management, and multitasking abilities
- High attention to detail
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Work background in the following areas:
- U.S. military healthcare delivery system or civilian managed care
- Medical or clinical environment
- MHS Genesis or civilian healthcare systems, medical claims
SALARY: The annual salary for this specific position is $34,500 and the program is not able to negotiate that. With a position in the UK, you are also eligible for an annual foreign service premium in the amount of $3,000.00.
If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail.
TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK in Brandon employer: Leidos
Contact Detail:
Leidos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK in Brandon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leidos on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and TRICARE. We recommend role-playing with a friend to get comfortable with your answers and body language.
✨Tip Number 3
Show your passion for helping military families during interviews. Share any relevant experiences that highlight your commitment to customer service and how you can make a difference in their lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Leidos team.
We think you need these skills to ace TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK in Brandon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the TRICARE Beneficiary Services Representative role. Highlight your relevant experience in customer service and any familiarity with military healthcare systems to show us you’re the right fit!
Showcase Your Communication Skills: Since this role involves a lot of interaction with beneficiaries, it’s crucial to demonstrate your strong written and oral communication skills. Use clear and concise language in your application to reflect how you’d communicate with others in the role.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks effectively! Make sure to mention any experiences where you’ve successfully managed time and prioritised tasks, as this will be key in a role that requires travel and multi-site coverage.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application gets to the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Leidos
✨Know Your TRICARE Stuff
Make sure you brush up on your knowledge of the TRICARE Overseas Program and related systems like DEERS and MHS Genesis. Being able to discuss these topics confidently will show that you're serious about the role and understand the mission.
✨Show Off Your Customer Service Skills
Since this role is all about helping military families, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to assist someone, as this will resonate well with the interviewers.
✨Prepare for Travel Questions
As a floater, you'll need to travel quite a bit. Be prepared to discuss your flexibility and willingness to travel 25-75% of the time. It might help to have a few anecdotes ready about how you've managed travel in previous roles or how you adapt to new environments.
✨Practice Your Presentation Skills
You'll likely need to conduct briefings and lead informational sessions, so practice your presentation skills ahead of time. Consider doing a mock presentation for a friend or family member to get comfortable speaking in front of others and to refine your delivery.