At a Glance
- Tasks: Manage licensing and renewals, ensuring smooth operations for IT systems.
- Company: Join Leidos, a leader in tech solutions with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of tech licensing and make a real difference.
- Qualifications: Experience with vendor licensing models and strong communication skills required.
The predicted salary is between 34800 - 43500 £ per year.
Location: Huntingdon, UK
Licencing and renewals provide a crucial role in core services, ensuring that the licensing of applications and products is current, scaled appropriately, and cost‑effective. The Leidos Technical Licence Manager will perform on system checks, access/manage access to vendor portals, carry out audits and support Leidos IT Engineers in providing licences on the appropriate domain they are needed at a time that enables operational output is not interrupted.
Provide Technical License Management Support
- Have experience and knowledge of Vendor Licensing models, application of licences to IT Systems and import/export procedures between disconnected IT systems.
- Have strong knowledge and experience of Service Tooling; including ServiceDesk+, End Point Central, OpMan, ADMan, etc.
- Using the service tooling to identify under or over usage of applications and be able to translate this information to renew the required number of licences at renewal points.
- Experience auditing information databases, particularly using excel.
- Have good understanding of license models and how these work in the different environments.
- Have a good understanding of and be able to apply new licences at renewal points so that service is not impacted.
- Have good relationship skills to ensure both internal and external stakeholder engagement is maintained.
- Possess excellent communication skills.
- Have experience of producing and updating technical documentation to a high standard.
- Have knowledge of SD+ helpdesk based ticketing system.
- Have ITIL3 or ITIL 4 at the Foundation level or above.
Key Duties
- SD+ Ticket resolutions - Utilising technical expertise to ensure licensing requests raised on SD+ are closed to the satisfaction of the originator.
- Maintenance - Responsible for completing and recording periodic maintenance of the system utilizing periodic preventative maintenance (PPM).
- Documentation - Maintain and create documentation of system configuration changes, as well as accurately recording work in SD+.
Key Competencies
- Communications: Verbal, written including technical documentation.
- Collaboration: Working with other SMEs, Users, Resolver groups to ensure efficiency.
- Adaptability and flexibility: Able to change focus under changing situations.
- Technical expertise: Ability to troubleshoot and fault rectification variety of issues.
- Attention to detail: Including written and work carried out.
- Customer service excellence.
- Teamwork: Build effective internal and external relationships.
Pay Range £34,800.00-£43,500.00
Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Technical License Administrator / Support in Brampton employer: Leidos
Leidos is an exceptional employer located in Huntingdon, UK, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on collaboration and communication, employees benefit from a culture that values teamwork and customer service excellence, alongside competitive pay and comprehensive support for professional advancement. The company also fosters a commitment to diversity and inclusion, ensuring that all voices are heard and respected within the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Technical License Administrator / Support in Brampton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical licensing and support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with vendor licensing models and service tooling. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical License Administrator / Support in Brampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical License Administrator role. Highlight your experience with vendor licensing models and any relevant tools like ServiceDesk+ or End Point Central. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since communication is key in this role, don’t forget to showcase your written and verbal skills. Include examples of how you've produced technical documentation or resolved issues through effective communication. We love seeing those skills in action!
Be Detail-Oriented:Attention to detail is crucial for this position. When filling out your application, double-check for any errors and ensure that all information is accurate. We appreciate candidates who take the time to get it right!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Leidos
✨Know Your Licensing Models
Make sure you brush up on different vendor licensing models before the interview. Be ready to discuss how these models apply to IT systems and any experience you have with import/export procedures. This will show that you understand the core responsibilities of the role.
✨Familiarise Yourself with Service Tooling
Get comfortable with the service tooling mentioned in the job description, like ServiceDesk+ and End Point Central. If you can demonstrate your knowledge of these tools and how to use them for auditing and managing licenses, you'll stand out as a candidate who can hit the ground running.
✨Prepare for Technical Documentation Questions
Since producing and updating technical documentation is key, think about examples from your past work where you've created or maintained documentation. Be ready to explain your process and how you ensure accuracy and clarity in your writing.
✨Showcase Your Communication Skills
Strong communication skills are essential for this role, so be prepared to discuss how you've effectively engaged with both internal and external stakeholders. Think of specific instances where your communication made a difference, whether in resolving issues or collaborating on projects.
