At a Glance
- Tasks: Lead a team to provide top-notch technical support and optimise service desk operations.
- Company: Join Leidos, a leader in IT solutions with a focus on innovation.
- Benefits: Enjoy a contributory pension scheme and private medical insurance.
- Other info: Opportunity to lead and grow in a dynamic IT environment.
- Why this job: Make a real difference by enhancing customer satisfaction through effective incident management.
- Qualifications: Strong experience with ManageEngine and relevant industry certifications required.
The predicted salary is between 40000 - 50000 £ per year.
Leidos is seeking a Senior Service Desk Analyst in Brampton to provide expert-level technical support and manage the service desk operations. The role involves leading Junior Assistants, optimizing ITSM systems, and ensuring customer satisfaction through effective incident management.
The ideal candidate will have strong administrative experience with ManageEngine, Advanced Reporting skills, and will hold relevant industry certifications.
Benefits include a contributory pension scheme and private medical insurance.
Senior Service Desk Lead – ITSM & Incident Mgmt in Brampton employer: Leidos
Leidos is an exceptional employer that prioritises employee growth and satisfaction, offering a collaborative work culture in Brampton. With benefits such as a contributory pension scheme and private medical insurance, employees are supported both professionally and personally, making it a rewarding place to advance your career in IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Lead – ITSM & Incident Mgmt in Brampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the hunt for a Senior Service Desk Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with ManageEngine and your advanced reporting skills. Make sure they know you’re the go-to person for optimising ITSM systems and incident management.
✨Tip Number 3
Prepare for those interviews! Brush up on common interview questions related to service desk operations and customer satisfaction. We recommend practising your answers with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Service Desk Lead – ITSM & Incident Mgmt in Brampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITSM systems and incident management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Desk Lead position. Share specific examples of how you've led teams or optimised service desk operations in the past.
Show Off Your Certifications:If you’ve got industry certifications, make sure they’re front and centre in your application. We value expertise, and these credentials can really set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Leidos
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management (ITSM) principles and practices. Be ready to discuss how you've optimised ITSM systems in previous roles, as this will show your expertise and understanding of the field.
✨Showcase Your Leadership Skills
Since the role involves leading Junior Assistants, prepare examples of how you've successfully managed teams in the past. Highlight your approach to mentoring and developing others, as well as any specific incidents where your leadership made a difference.
✨Demonstrate Advanced Reporting Skills
Familiarise yourself with reporting tools and techniques, especially if you have experience with ManageEngine. Be prepared to discuss how you've used advanced reporting to drive decisions or improve service desk operations in your previous positions.
✨Customer Satisfaction is Key
Leidos values customer satisfaction, so think of specific examples where you've gone above and beyond to ensure a positive experience for users. Discuss how you handle incidents and ensure timely resolutions, as this will resonate well with the interviewers.
