At a Glance
- Tasks: Support military families by providing essential TRICARE services and education.
- Company: Join Leidos, a leader in military healthcare support.
- Benefits: Competitive salary, foreign service premium, and opportunities for skill development.
- Other info: Dynamic role with potential for future openings and career advancement.
- Why this job: Make a real impact on the lives of military beneficiaries while growing your career.
- Qualifications: High school diploma or GED and 3+ years of customer service experience required.
The predicted salary is between 32000 - 35000 £ per year.
Make a Difference – Join Our Leidos TRICARE Team at RAF Croughton, UK! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‑duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE‑eligible beneficiaries receive the healthcare services and support they need.
Responsibilities
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Basic Qualifications
- High School diploma or GED, or equivalent years of experience.
- U.S. Citizenship.
- SOFA/Command‑Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
- Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1).
- 3+ years of customer service experience.
Essential Skills
- Fluent in English with strong written and oral communication.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Effective at delivering presentations.
- Ability to tactfully communicate with others, both in person and on the phone.
- Self‑starter, able to work independently and with minimal supervision.
- Strong organizational, time‑management, and multitasking abilities.
- High attention to detail.
Preferred Qualifications
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Work background in the following areas: U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims.
Salary
The annual salary for this specific position is $32,000 and the program is not able to negotiate that. With a position in the UK, you are also eligible for an annual foreign service premium in the amount of $3,000.00.
EEO Statement
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
StudySmarter Expert Advice🤫
We think this is how you could land TRICARE Beneficiary Services Specialist (UK) in Brackley
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Leidos.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Leidos.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Leidos, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace TRICARE Beneficiary Services Specialist (UK) in Brackley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Leidos.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Leidos.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Leidos. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Leidos. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Leidos
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Leidos’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
