At a Glance
- Tasks: Troubleshoot and resolve complex network issues while supporting national security IT systems.
- Company: Join a mission-driven tech company committed to doing the right thing.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and working under pressure.
- Why this job: Make a real impact in national security while developing your technical skills.
- Qualifications: Experience with Cisco LAN environments and strong troubleshooting skills required.
The predicted salary is between 45000 - 52413 £ per year.
Location: Huntingdon, UK
Clearance - High DV 'Developed Vetting
UNLEASH YOUR POTENTIAL
Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.
Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs.
3rd Line Network Engineers conduct reactive and proactive maintenance, primarily on High Side systems, but may occasionally be required to support other lower classification systems that Leidos manage. These systems are highly utilised with many active users who operate at varying security levels.
3rd Line Network Engineers are responsible for responding to escalations from 2nd Line Engineers as well as other Resolver Groups and conduct advanced troubleshooting to diagnose and rectify issues as they arise. They will be able to develop technical solutions to complex issues and problems as well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI’s are met is also required.
3rd Line Network Engineers will:
- Have a thorough and demonstrable understanding of Cisco Enterprise LAN environments at 3rd line support level including deployment, administration and troubleshooting, ideally to a CCNP and CCDP level.
- Focus on Secure LAN environments including security boundaries and rulesets.
- Have a good understanding of WAN connectivity and routing protocols with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions.
- Have hands-on experience in troubleshooting Layer 2/3 switching and routing.
- Have hands-on experience in configuring and troubleshooting VPC, VDC, STP, BGP, OSPF and other key mainstream protocols.
- Have hands-on experience in configuring and troubleshooting Sidewinders and ASAv firewalls with a Platform focus of: ISR, 6800, 3750, 3850 series.
- Have hands-on experience in configuring and troubleshooting Fortigate, Sonicwall, Palo Alto, ForcePoint, ASAv and Juniper Firewalls.
- Possess excellent communication skills, organisational skills and be independent and comfortable with autonomous working.
- Have the ability to tackle complex problems and incidents.
- Have experience in ITIL ICT service delivery on critical infrastructure.
- Have experience of working under pressure to meet deadlines while handling multiple priorities.
- Be experienced in patch management including analysis and deployment.
Key Duties System Support
3rd Line Network Engineer employer: Leidos
At Leidos, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in Huntingdon, UK, our team enjoys the unique advantage of working on critical national security projects while being part of a values-driven organisation that prioritises doing the right thing for our customers, our people, and our community.
