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- Tasks: As a 2nd Line Engineer, you'll troubleshoot and resolve technical issues while supporting core services.
- Company: Leidos is a tech-driven company focused on making the world safer and more efficient.
- Benefits: Enjoy hybrid working, 33 days annual leave, private medical insurance, and flexible benefits.
- Why this job: Join a collaborative culture where your skills can inspire change and make a real impact.
- Qualifications: No specific experience required; just bring your passion for technology and problem-solving.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 30700 - 37900 ÂŁ per year.
Job Title
2nd Line Engineer
Location
Huntingdon, UK
Clearance
High – DV \”Developed Vetting\”
Overview
Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. Our culture is shaped by our values, beliefs and expectations.
Responsibilities
- Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.
- Responsible for updating certification of the network.
- Provide expert-level support to end‑users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.
- Implement security best practices and respond to security incidents to protect the infrastructure.
- Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.
Key Duties
- SD+ Ticket resolutions – Utilising technical expertise to ensure incidents are dealt with in a timely manner, meeting KPI/SLA.
- Maintenance – Responsible for completing periodic maintenance of the system utilizing periodic preventative maintenance (PPM).
- Patching – Utilizing WSUS and SCCM to patch all domains that Leidos are responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities.
- Documentation – Maintain and create documentation of system configuration changes and accurately record work in SD+.
- Resource Movement – Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines, UAD’s.
- Participation in Projects – Engage in infrastructure‑related projects, CR’s contributing to implementation build and testing phases.
Key Competencies
- Communications. Verbal, written including technical documentation.
- Adaptability and flexibility. Able to change focus under changing situations.
- Technical expertise. Ability to troubleshoot and fault rectification variety of issues.
- Attention to detail. Including written and work carried out.
- Customer service excellence.
- Teamwork. Build effective internal and external relationships.
Benefits
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Access to Flexi‑time benefits
Pay Range
ÂŁ36,900.00-ÂŁ46,100.00
Commitment to Non‑Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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2nd Line Engineer employer: Leidos
Contact Detail:
Leidos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as WSUS, SCCM, and SD+. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills. Prepare to discuss past experiences where you successfully resolved complex technical issues, as this will demonstrate your capability to handle the responsibilities of a 2nd Line Engineer.
✨Tip Number 3
Understand the importance of customer service in this role. Be ready to share examples of how you've effectively communicated with clients or users to resolve their issues, as this aligns with the company's commitment to customer success.
✨Tip Number 4
Research Leidos' company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in being part of their team.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the 2nd Line Engineer position. Tailor your application to highlight relevant experience and expertise.
Highlight Technical Skills: Make sure to emphasise your technical skills in troubleshooting, server management, and security best practices. Use specific examples from your past experiences to demonstrate your capabilities.
Showcase Communication Skills: Since the role involves liaising with customers and documenting processes, include examples of your communication skills. Mention any experience you have in creating technical documentation or training others.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the values and culture of Leidos. Mention how your personal values align with their commitment to customer success and teamwork.
How to prepare for a job interview at Leidos
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a 2nd Line Engineer. Familiarise yourself with fault rectification, troubleshooting, and the specific technologies mentioned in the job description. This will help you answer questions confidently and demonstrate your technical expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to troubleshoot and manage incidents effectively.
✨Emphasise Communication Skills
As a 2nd Line Engineer, you'll need to liaise with customers and other teams. Be ready to showcase your verbal and written communication skills during the interview. You might be asked to explain technical concepts in simple terms, so practice doing this beforehand.
✨Demonstrate Adaptability
The role requires flexibility and the ability to adapt to changing situations. Prepare examples that illustrate your adaptability in previous roles, especially in high-pressure environments. This will show that you're capable of handling the dynamic nature of the job.
