At a Glance
- Tasks: Deliver high-quality technical support and manage complex incidents.
- Company: Join Leidos, a leader in innovative technology solutions.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Work in a dynamic, fast-paced environment with opportunities for advancement.
- Why this job: Be a key player in enhancing service stability and driving improvements.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Programme Name: LCST
Location: Bristol, UK (Working on site at Emersons Green, Bristol a minimum of 3 days a week)
Hours: Monday-Friday, 08:00-17:00, (8 hour shifts)
Role Overview:
Leidos are seeking an experienced Senior Service Desk Analyst who will be responsible for delivering high-quality technical support across the LCST programme. This role provides advanced incident and problem management, supports ITIL-aligned processes, and acts as a technical escalation point for the Service Desk and operational teams. Operating within a complex, fast-paced environment, the role ensures service stability, drives continuous improvement, and contributes to broader operational governance while working closely with engineering, infrastructure, cloud, and service management teams.
The Senior Service Desk Analyst will be a senior point of contact for stakeholders, supporting less experienced team members in delivering an excellent service where continual improvement of Service Desk processes, tooling and knowledge is focused on.
Requirements of the Role:
- Advanced Technical Support & Escalation Handling
- Leads complex incident escalations, providing expert technical diagnosis and rapid restoration of service.
Senior Service Desk Analyst employer: Leidos Innovations UK
Leidos is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Service Desk Analyst role in Bristol. With a strong emphasis on employee growth, you will have access to continuous training and development opportunities while working alongside a talented team dedicated to delivering high-quality technical support. The company's commitment to service excellence and operational governance ensures that you will be part of a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Desk Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and ITIL processes. We recommend practising common interview questions and scenarios related to incident management. Show them you’re the expert they need!
✨Tip Number 3
Don’t forget to showcase your soft skills! As a Senior Service Desk Analyst, communication and teamwork are key. We suggest sharing examples of how you’ve supported team members or improved processes in past roles during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Desk Analyst role. Highlight your experience with technical support, incident management, and any ITIL processes you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've handled complex incidents or improved service desk processes in the past. We love a good story!
Showcase Your Team Spirit:Since you'll be supporting less experienced team members, it's important to show us your collaborative side. Mention any experiences where you've mentored others or contributed to team success. We value teamwork at StudySmarter!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Leidos Innovations UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around incident management and ITIL processes. Be ready to discuss specific examples of how you've handled complex escalations in the past.
✨Showcase Your Leadership Skills
As a Senior Service Desk Analyst, you'll be expected to guide less experienced team members. Prepare to share instances where you've mentored others or led a project, highlighting your ability to foster teamwork and improve service delivery.
✨Understand the Company Culture
Research Leidos and their LCST programme. Familiarise yourself with their values and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their current challenges in service delivery or how they measure success in the role. This shows your proactive attitude and genuine interest in contributing to their goals.
