Technical License Administrator / Tech Licence Support in Huntingdon

Location: Huntingdon, UK

Licencing and renewals provide a crucial role in core services, ensuring that the licencing of applications and products is current, scaled appropriately and cost effective. The Leidos Technical Licence Manager will perform on system checks, access/manage access to vendor portals, carry out audits and support Leidos IT Engineers in providing licences on the appropriate domain they are needed at a time that enables operational output is not interrupted.

Provide Technical License Management Support:

• Have experience and knowledge of Vendor Licencing models, application of licenses to IT Systems and import/export procedures between disconnected IT Systems.
• Have strong knowledge and experience of Service Tooling; including ServiceDesk+, End Point Central, OpMan, ADMan, etc.
• Using the service tooling to identify under or over usage of applications and be able to translate this information to renew the required number of licenses at renewal points.
• Experience auditing information databases, particularly using Excel.
• Have good understanding of license models and how these work in the different environments.
• Have a good understanding of and be able to apply new licenses at renewal points so that service is not impacted.
• Have good relationship skills to ensure both internal and external stakeholder engagement is maintained.
• Possess excellent communication skills.
• Have experience of producing and updating technical documentation to a high standard.
• Have knowledge of SD+ helpdesk based ticketing system.
• Have ITIL3 or ITIL 4 at the Foundation level or above.

Key Duties:

• SD+ Ticket resolutions - Utilising technical expertise to ensure licencing requests raised on SD+ are closed to the satisfaction of the originator.
• Maintenance - Responsible for completing and recording Periodic maintenance of the system utilising Periodic Preventative Maintenance (PPM).
• Documentation - Maintain and create documentation of system configuration changes, as well as accurately recording work in SD+.

Key Competencies:

• Communications: Verbal, written including technical documentation.
• Collaboration: Working with other SMEs, Users, Resolver groups to ensure efficiency.
• Adaptability and flexibility: Able to change focus under changing situations.
• Technical expertise: Ability to troubleshoot and fault rectification variety of issues.
• Attention to detail: Including written and work carried out.
• Customer service excellence.
• Teamwork: Build effective internal and external relationships.

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

• Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
• Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
• People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and career development plans that enhance your future.