At a Glance
- Tasks: Troubleshoot and repair systems while ensuring top-notch service for users.
- Company: Join Leidos, a leader in tech solutions with a focus on innovation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Exciting opportunities for growth in a fast-paced, collaborative setting.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Huntingdon, UK
Clearance Level: High - DV Developed Vetting
You provide a crucial role in Core services, conducting fault rectification of incidents and supporting problem management, CSI, and CR work. Are you ready for your next challenge?
Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilised with a large number of active users, operating at varying security levels.
2nd line engineers are responsible for conducting advanced troubleshooting and liaising with customers to ensure all issues are dealt with within SLA and KPI set down by the customer.
Provide second line technical support:
- Manage and maintain servers and virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.
- Responsible for updating certification of the network.
2nd Line Engineer employer: Leidos Innovations UK
Leidos Innovations UK Ltd is an exceptional employer, offering a dynamic work environment in Farnborough, Hampshire, where you can make a significant impact within the UK Defence sector. With a strong focus on employee growth and development, we provide comprehensive training and career advancement opportunities, alongside a supportive work culture that values collaboration and innovation. Join us to be part of a team that not only strives for excellence but also prioritises the well-being and professional growth of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry, especially those who work in roles similar to a 2nd Line Engineer. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios you might face as a 2nd Line Engineer, and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Showcase your experience with server management and virtual machines. Be specific about the systems you've worked with and how you've ensured high availability and performance in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience relevant to the 2nd Line Engineer role. We want to see how your skills in fault rectification and troubleshooting shine through, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality and passion for the role. Tell us why you’re excited about working with Leidos and how you can contribute to our team.
Showcase Your Technical Skills:Be specific about your technical expertise, especially in managing servers and virtual machines. We love seeing concrete examples of how you've maintained high availability and performance in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Leidos Innovations UK
✨Know Your Tech Inside Out
As a 2nd Line Engineer, you'll need to demonstrate your technical prowess. Brush up on troubleshooting techniques and be ready to discuss specific systems you've worked with. Familiarise yourself with the tools and technologies mentioned in the job description, as this will show your genuine interest and expertise.
✨Understand the SLA and KPI Landscape
Since you'll be liaising with customers, it's crucial to understand Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Prepare examples of how you've met or exceeded these in past roles. This will highlight your commitment to customer satisfaction and your ability to work under pressure.
✨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think about common issues that arise in 2nd line support and how you would resolve them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach problem-solving.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of systems you'll be working on, and the challenges they face. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
