At a Glance
- Tasks: Deliver top-notch tech support and troubleshoot IT issues for users.
- Company: Join a leading tech firm in Bristol with a supportive team.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for remote work.
- Other info: Great chance for growth in a dynamic and fast-paced environment.
- Why this job: Kickstart your career in IT and make a real difference every day.
- Qualifications: Strong customer service skills and a passion for technology.
The predicted salary is between 25000 - 30000 £ per year.
- IT Service Desk
- Analyst
- Programme
Name: LCST Primary location: On-site at Emersons Green, Bristol, with occasional remote working opportunities.
Working hours: Monday to Friday, between 08:00 17:00, based on scheduled shifts.
Are you ready for your next career challenge?..
Role
Overview: The Service Desk Analyst (1st Line Support) is responsible for delivering high-quality technical support as the first point of contact for IT-related incidents and service requests.
The role requires strong customer service focus, effective troubleshooting capability, and adherence to service management processes to ensure timely resolution or escalation of issues.
This position supports both standard corporate and military specification systems, ensuring operational effectiveness across all supported platforms.
Main Duties and
Responsibilities: Provide first line customer support in response to incidents and service requests, including technical assistance across computer systems, software, and hardware within company-supported and military specification environments.
Accurately log, update, and maintain ticket progress within the internal service desk system, ensuring all assigned tickets are regularly updated and managed to a high standard.
Respond to user interactions via multiple channels, including f...
