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- Tasks: Lead service management for bids and ensure smooth service transitions in agile environments.
- Company: Join a dynamic tech company focused on innovative solutions and collaboration.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of service delivery in a fast-paced technology landscape.
- Qualifications: Experience in service architecture and strong knowledge of ITIL frameworks required.
- Other info: Work with cross-functional teams and enjoy excellent career advancement opportunities.
The predicted salary is between 48000 - 72000 £ per year.
Location: Farnborough, with opportunity for working at home and the need for occasional travel to customer.
Security Clearance Level required to obtain: DV
We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams.
This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment.
What will I be doing?
- Service Architecture: Defining the service approach to enable technical and business service delivery for client environments
- Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment.
- Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations.
- Stakeholder Collaboration: Work closely with:
- Customers: to gain their acceptance in your capability
- Bid teams: to build trust in your experience to develop compelling service solutions
- Engineering: to ensure supportability and operational readiness of developed solutions.
- Solution Architects & Security: to influence technical design from a service operations perspective.
- Programme Manager & Scrum Master: to align service readiness with delivery milestones.
- Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met.
- Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood.
- Incident, Problem, and Change Management
- Service Level Management
- Knowledge Management
- Continual Service Improvement
What does Leidos need from me?
You will have experience in designing full end-to-end service solutions in large scale enterprise environments. Good understanding of enterprise IT technologies infrastructure components, platforms and business processes. Highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contracts.
The Service Architect must have:
- Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments.
- Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master).
- Demonstrable experience in:
- Designing and implementing service models within large programmes.
- Agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement.
- Creating Service Design Packages and contributing to Operational Acceptance Criteria.
- Creating compelling text for PQQ and bid activity.
- Development of cost models for new business.
It is desirable for the Service Architect to have:
- ITIL 4 Managing Professional or ITIL Expert certification.
- Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare).
- Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent.
Locations
Service Architect (Bid and Programme) in Farnborough, Hampshire employer: Leidos Innovations UK Limited
Contact Detail:
Leidos Innovations UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect (Bid and Programme) in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how your skills as a Service Architect can add value. Tailor your responses to show how you can help them achieve their goals, especially in service design and transition.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience with ITIL frameworks and agile delivery methods. The more comfortable you are discussing your expertise, the more confident you'll feel during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people. So, what are you waiting for? Get applying!
We think you need these skills to ace Service Architect (Bid and Programme) in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Architect role. Highlight your experience in service management and agile delivery, and don’t forget to mention any relevant ITIL qualifications. We want to see how your skills align with what we’re looking for!
Showcase Your Experience: When detailing your past roles, focus on your achievements in designing service solutions and leading service transitions. Use specific examples that demonstrate your ability to collaborate with various teams and stakeholders. This will help us understand how you can contribute to our projects.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your key points stand out. This will help us quickly grasp your qualifications and fit for the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we do!
How to prepare for a job interview at Leidos Innovations UK Limited
✨Know Your Service Architecture Inside Out
Make sure you’re well-versed in service architecture principles, especially in relation to bid activities and agile delivery. Brush up on your ITIL knowledge and be ready to discuss how you've implemented service models in past roles.
✨Prepare for Stakeholder Scenarios
Think about potential scenarios where you’ll need to collaborate with various stakeholders, from customers to engineering teams. Prepare examples of how you’ve successfully engaged with different groups to gain their trust and acceptance.
✨Showcase Your Agile Experience
Since this role involves working within agile delivery teams, be prepared to discuss your experience with Scrum and SAFe methodologies. Highlight specific instances where you’ve contributed to ceremonies or backlog refinement.
✨Demonstrate Continuous Improvement Mindset
Be ready to talk about how you’ve identified opportunities for process improvements in previous roles. Share examples of how you’ve introduced best practices in service management and any innovative solutions you’ve implemented.
