People Operations Advisor in Fareham

Location: Whiteley or Bristol

Working within the People Operations Team, the main role will be to provide daily support to employees, managers and P&C team with general HR queries as required. This role is to ensure that the P&C team adds value to the business by offering a prompt, accurate and available service.

In particular, the role will include:

• Being the first point of contact for HR queries and requests from across the business via the shared mailbox.
• Responsible for the shared HR email Inbox, triage and action queries, referring queries, investigating, escalating or forwarding on a more complex issue or tasks as per agreed standard processes.
• Logging cases and trends to maintain statistics on service type and process times for process improvements and trends analysis.
• Follow best practice to ensure standardisation of query answering is maintained; reviewing and updating the relevant scripts, template letters, process flows, and standard answers to FAQs.
• Works in partnership with P&C Team to present a seamless, one team approach.
• Ensuring the specific HR systems (Workday & Deltek) are maintained and updated appropriately according to the specific processes and producing advisory letters/notifications.
• Deliver effective and efficient operational HR support, providing first line advice and guidance (including policy advice and first line case support) to all employees and Managers throughout the business, to mitigate against formal cases arising.
• Responsible for maintenance of accurate and updated employee files. Collating, reviewing and inputting/storage of data to ensure integrity and accuracy of data for audit purposes.
• Work with Team Lead to update policies and procedures in line with recent legislation updates. Ensuring the policy material on both the Vector and Intranet sites are always current.
• Provide HR Business Partner support, particularly with note taking and administration with Employee Relations cases.
• Produce advisory letters and ongoing administration support for all HR processes; e.g. maternity, paternity, absence, performance management, disciplinary, grievance etc.
• Update spreadsheets with data to feed the reporting dashboards for standardised monthly reporting requirements and metrics for the HR Business Partner team in advance of MORs.
• Run ad hoc queries where required.
• Administer all monthly Payroll activities on time, every time.
• Ensure all weekly, monthly and quarterly actions are completed on time to a high standard, considering where improvements can be made.
• Process invoices and other ad-hoc paperwork as required.
• Assist in informing new employees of HR policies and procedures as needed.
• Support HR Projects and Initiatives as per the annual HR cycle and on an ad-hoc basis.
• Any other duties as deemed appropriate to the level of the role.

Key skills & Experience:

• Proven professional customer focused experience.
• Ability to handle customer queries in a proactive, efficient and friendly way.
• Ensure employee privacy is maintained as appropriate including confidentiality and protection of sensitive data.
• Ensure quality service experience, with empathy to de-escalate difficult situations.
• Excellent verbal and written communication skills.
• Experience of working in a similar HR environment desirable.
• Have a passion for process improvement and personal development.
• Ability to work well in a team across multiple sites and actively seeks the ideas of others, and openly shares information.
• Ability to learn new systems and information and then produce practical guidance documents for standardisation of practice.
• Excel, Word and PowerPoint knowledge. Workday knowledge is preferred.
• General analytical and problem solving interest and skills with great attention to detail.
• Ability to handle complex information and prioritisation of workload.
• Ability to understand when issues or queries need to be escalated and take appropriate course of action.
• Proactive and focused on continuous improvement.
• A minimum of 1-2 years work experience in P&C administration or a related field of work or a keen interest in the field of People & Culture.
• Interest in pursuing or currently pursuing CIPD preferred.