1st Line Service Desk Analyst at Leidos Innovations UK Limited. About the role This position involves providing essential technical support as the initial contact for IT-related issues and service requests. The ideal candidate will demonstrate excellent customer service skills and a strong technical foundation to assist users effectively.
Key facts
- Location: Bristol, South West England
- Engagement: On-site at Emersons Green, with some opportunities for remote work
- Compensation: $28,000 per year
- Team: Not specified
What you'll do
- Provide first-line support for IT incidents and service requests, ensuring timely and effective resolution.
- Communicate with users to gather details about their issues and guide them through troubleshooting steps.
Requirements
- A minimum of 1 year of experience in a similar IT support role.
- Familiarity with IT service management tools and ticketing systems.
- Strong communication skills and a customer-focused approach.
- Basic understanding of networking, hardware, and software troubleshooting.
Nice to have
- Experience with Windows and Mac operating systems.
- Knowledge of Active Directory and Office 365.
Skills & tools
- Proficiency in using IT support software and ticketing systems.
- Understanding of common IT issues and solutions.
Practical notes
- This role may require occasional travel to other locations.
- The position is suitable for candidates eligible to work in the UK.
1st Line Service Desk Analyst in Bristol employer: Leidos Innovations UK Limited
Leidos Innovations UK Limited is an excellent employer, offering a dynamic work culture that values collaboration and innovation. With a focus on employee growth, the company provides comprehensive benefits and the flexibility of remote work, making it an ideal place for IT Systems Engineers to thrive in their careers while enjoying a healthy work-life balance.
Contact Details:
Leidos Innovations UK Limited Recruitment Team
