At a Glance
- Tasks: Travel across Europe to assist TRICARE beneficiaries with their healthcare needs.
- Company: Join a supportive team dedicated to serving military families.
- Benefits: Competitive salary, foreign service premium, and opportunities for travel.
- Other info: Dynamic role with potential for growth and learning in healthcare.
- Why this job: Make a difference in the lives of military families while exploring new places.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, etc via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as required for proper resolution.
- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Qualifications
- High School diploma or GED, or equivalent years of experience.
- U.S. Citizenship.
- SOFA/Command‑Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
- Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1).
- 3+ years of customer service experience.
- Willing and able to travel to multiple sites 25‑75% of the time.
Essential Skills
- Fluent in English with strong written and oral communication.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Effective at delivering presentations.
- Ability to tactfully communicate with others, both in person and on the phone.
- Self‑starter, able to work independently and with minimal supervision.
- Strong organizational, time management, and multitasking abilities.
- High attention to detail, familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
Work Background (Preferred)
- U.S. military healthcare delivery system or civilian managed care.
- Medical or clinical environment.
- MHS Genesis or civilian healthcare systems, medical claims.
Compensation
The annual salary for this specific position is $34,500. A position in the UK also includes an annual foreign service premium of $3,000.
TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK employer: Leidos, Inc.
As a TRICARE Beneficiary Services Representative Floater, you will join a dynamic team dedicated to providing exceptional support to military families across various locations in Europe. Our company fosters a collaborative work culture that values employee growth through continuous training and development opportunities, while also offering competitive compensation and unique benefits such as a foreign service premium. With the chance to travel and engage with diverse communities, this role not only promises meaningful work but also a rewarding career path in the healthcare sector.
