Field Service Engineer in Slough

Under limited supervision and usually acting independently, or with the site-based team, performs a wide variety of technical support activities by installing, troubleshooting, maintaining, and servicing x-ray and CT based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower-level technicians. Helps develop and maintain relationships and favourable contacts with all airports in the region, ensuring unparalleled customer satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services.

Responsibilities:

• Installing, calibrating, maintaining, testing, troubleshooting, and repairing x-ray and CT based security systems of a highly complex nature.
• Coordinate the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
• Ensure response times and resolution for corrective maintenance (CM) are achieved within outlined process KPIs and customer SLAs.
• Ensure accurate creation, processing, and completion of work orders against the correct timestamps within Salesforce Lightning.
• Record clear, concise information that provides critical business intelligence, contractual performance, and compliance reporting.
• Ensure maintenance reports submitted and information relayed directly to the customer is always professional and commercially sensitive.
• Provide excellent customer interface, presentation, and communication skills, both verbal and written.
• Demonstrate a desire to always produce a high standard of work and become a member of a small but successful team.
• Continuously build relationships with internal stakeholders to achieve successful completion of projects.
• Always follow and promote Group and Company policies and procedures.
• Ensure all company equipment and personal PPE are properly used.
• Handle tools, test equipment, spare parts, and system components, lifting items up to 16 kg unaided and occasionally heavier items using approved lifting aids.
• Apply high levels of personal responsibility, situational awareness, and adherence to Company safety protocols when lone working, including check-in procedures and use of communication devices.
• Fully understand and always adhere to the Company’s Equality Policy.
• Conduct yourself in accordance with the Company’s values and business ethics at all times.
• Provide knowledge of complex digital and analog circuitry; Linux experience is a plus.
• Possess knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope), and experience with high voltage and X-ray producing equipment preferred.
• Be a team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight, performing multiple activities simultaneously and independently.
• Demonstrate advanced proficiency in IT systems, network and PLC diagnostics, and specialised software platforms used in aviation security systems.

Qualifications:

• Previous experience in security and detection systems, aviation, operating in a global environment, and a solid technical background.
• Proven field service experience within a directly applicable industry.
• Strong technical knowledge of x-ray, CT technologies, and the company’s products and equipment.
• Engineering graduate or equivalent experience; NVQ Level 3, HNC, HND, or equivalent in Electronics, Electrical/Mechanical Engineering is highly desirable.
• Must be available to travel throughout the UK on short notice, work non-standard hours, travel on weekends and public holidays, and assist other field sites as required.
• UK driving licence required.
• 5-year checkable UK work history required to obtain relevant airside passes.
• Ability to work in challenging operational environments, including airports and other secure facilities.
• Ability to lift & manually handle tools, test equipment, spare parts, and system components up to 16 kg unaided and occasionally heavier items using approved lifting aids.
• Capacity to work alone, often within restricted areas or during out-of-hours maintenance windows.
• Experience working in confined spaces, raised platforms, service pits, or equipment rooms and performing fine-motor technical adjustments for extended periods.

Benefits:

Pay and benefits are fundamental to any career decision. The company offers competitive compensation, health and wellness programs, income protection, paid leave and retirement options. For more details, visit the company careers benefits page.