At a Glance
- Tasks: Support TRICARE beneficiaries with updates, guidance, and claims assistance.
- Company: Join a dedicated team serving military families in Lakenheath, UK.
- Benefits: Competitive salary, foreign service premium, and opportunities for training.
- Other info: Dynamic role with potential for growth in a supportive environment.
- Why this job: Make a difference in the lives of military families while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 32000 - 32000 € per year.
Primary Care Manager (PCM) position supporting TRICARE beneficiaries at Lakenheath, UK.
Responsibilities:
- Follow MTF guidelines to make individual and batch PCM updates.
- Provide guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
- Offer basic claims status updates and support.
- Lead informational briefings for events such as in/out processing, maternity, and pre-separation/retirement.
- Collect and record daily activities and OHI information into applicable systems.
- Assess level of assistance needed and refer or escalate complex issues for resolution.
- Maintain HIPAA compliance, confidentiality, and proper handling of PHI, and complete required training.
- Support remote operations, train new team members, and perform other assigned duties.
Qualifications:
- High School diploma or GED, or equivalent work experience.
- U.S. citizenship.
- SOFA/Command-specified status as a dependent of an active-duty service member, DoD employee, or U.S. contractor supporting the DoD.
- Eligibility to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
- 3+ years of customer service experience.
Essential Skills:
- Strong written and oral communication in English.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Effective presentation delivery.
- Ability to communicate tactfully in person and on the phone.
- Self-starter; able to work independently with minimal supervision.
- Strong organizational, time-management, and multitasking abilities.
- High attention to detail; familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis.
Preferred Background:
- Experience in U.S. military healthcare delivery system or civilian managed care.
- Experience in a medical or clinical environment.
- Experience with MHS Genesis or civilian healthcare systems and medical claims.
Compensation:
- Annual salary: $32,000.
- Location: Lakenheath, UK (eligible for an annual foreign service premium of $3,000).
TRICARE Beneficiary Services Representative - Lakenheath, UK employer: Leidos, Inc.
As a TRICARE Beneficiary Services Representative in Lakenheath, UK, you will join a dedicated team committed to supporting military families with essential healthcare services. Our company fosters a collaborative work culture that values employee growth through ongoing training and development opportunities, ensuring you are well-equipped to assist beneficiaries effectively. With competitive compensation and the unique advantage of working in a vibrant community close to military installations, we offer a rewarding environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land TRICARE Beneficiary Services Representative - Lakenheath, UK
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare and military community, especially those who know about TRICARE. A friendly chat can lead to insider info or even a referral that could land you an interview.
✨Tip Number 2
Practice your pitch! You never know when you'll bump into someone who can help you get your foot in the door. Prepare a quick summary of your experience and why you're passionate about supporting TRICARE beneficiaries.
✨Tip Number 3
Show up prepared for interviews! Research the role and the organisation, and be ready to discuss how your customer service skills can make a difference for TRICARE beneficiaries. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace TRICARE Beneficiary Services Representative - Lakenheath, UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the TRICARE Beneficiary Services Representative role. Highlight your customer service experience and any relevant skills that match the job description, like your knowledge of TRICARE resources.
Show Off Your Communication Skills:Since strong written and oral communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or grammatical errors before hitting send!
Highlight Relevant Experience:If you've got experience in a medical or clinical environment, make it shine! Mention any specific roles or tasks that relate to the responsibilities listed in the job description, especially those involving customer service and claims support.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people!
How to prepare for a job interview at Leidos, Inc.
✨Know Your TRICARE Stuff
Make sure you brush up on your knowledge of TRICARE resources, benefits, and the claims process. Being able to discuss these topics confidently will show that you're prepared and genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position heavily relies on customer service, think of specific examples from your past experiences where you successfully assisted customers. Be ready to share how you handled difficult situations or provided exceptional support.
✨Practice Your Communication
Strong communication is key for this role. Practise articulating your thoughts clearly and concisely, both in writing and verbally. You might even want to do a mock interview with a friend to get comfortable with presenting yourself.
✨Demonstrate Organisational Skills
This job requires strong organisational abilities, so be prepared to discuss how you manage your time and tasks. Share examples of how you've juggled multiple responsibilities effectively in previous roles.
