At a Glance
- Tasks: Travel across Europe to assist TRICARE beneficiaries with their healthcare needs.
- Company: Join a supportive team dedicated to serving military families.
- Benefits: Competitive salary, foreign service premium, and travel opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference in the lives of military families while exploring new places.
- Qualifications: Customer service experience and willingness to travel required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, etc via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as required for proper resolution.
- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Qualifications
- High School diploma or GED, or equivalent years of experience.
- U.S. Citizenship.
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
- 3+ years of customer service experience.
- Willing and able to travel to multiple sites 25-75% of the time.
Essential Skills
- Fluent in English with strong written and oral communication.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Effective at delivering presentations.
- Ability to tactfully communicate with others, both in person and on the phone.
- Self-starter, able to work independently and with minimal supervision.
- Strong organizational, time management, and multitasking abilities.
- High attention to detail, familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
Work Background (Preferred)
- U.S. military healthcare delivery system or civilian managed care.
- Medical or clinical environment.
- MHS Genesis or civilian healthcare systems, medical claims.
Compensation
The annual salary for this specific position is $34,500. A position in the UK also includes an annual foreign service premium of $3,000.
TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK employer: Leidos, Inc.
As a TRICARE Beneficiary Services Representative Floater, you will join a dynamic team dedicated to supporting military families across various locations in Europe. Our company fosters a collaborative work culture that values employee growth through continuous training and development opportunities, ensuring you are well-equipped to assist beneficiaries effectively. With competitive compensation and the unique advantage of working in diverse environments, this role offers a meaningful career path while making a positive impact on the lives of service members and their families.
StudySmarter Expert Advice🤫
We think this is how you could land TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leidos, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leidos, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leidos, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Leidos, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leidos, Inc.!
How to prepare for a job interview at Leidos, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
