At a Glance
- Tasks: Join our Service Desk Team to support users with biometric services and system administration.
- Company: Dynamic tech company focused on innovative biometric solutions.
- Benefits: Enjoy a contributory pension, private medical insurance, and 33 days annual leave.
- Other info: Great opportunity for career growth in a supportive team environment.
- Why this job: Kickstart your career in IT with hands-on experience and flexible working options.
- Qualifications: Experience in system administration and strong troubleshooting skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Overview
We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric services.
This position initially operates Monday‑Friday 0900‑1730, with the possibility to shift into a 4‑day on/off shift pattern after training.
Responsibilities
- Plan and develop overall service; collaborate with team on Access, Event, Incident, Request, and Problem Management activities.
- Perform system administration tasks defined by operating procedures.
- Monitor system performance using provided software and hardware tools.
- Respond promptly to errors or faults; log incidents and requests accurately.
- Provide assistance to callers, identify and resolve common problems, and document solutions.
- Adhere to escalation processes and ensure unresolved incidents are routed to the appropriate personnel.
- Maintain records of system activities to answer enquiries.
Qualifications
- Experience providing system administration to company or mission‑critical IT systems.
- Strong troubleshooting skills across various processes and systems.
- Excellent communication and interpersonal abilities; able to interact with a wide range of internal and external clients.
- Proficiency working under pressure and managing a busy workload.
- Team‑player attitude with flexibility to respond to changing demands.
- Active interest in the development of the Service Desk function.
- Ability to work in the required environment and obtain a satisfactory security clearance.
- Desired Knowledge & Experience
- ITIL Fundamentals; knowledge of ITIL best practice.
- ITIL experience.
- Technology stack
- Unix/Linux, Microsoft Windows
- Bespoke Identification software
- Oracle databases & SQL
- Net Backup
- LANDesk
- Service Now call logging and service‑management tool set
- Security & Eligibility
- Must be UK citizen and resident in the UK for at least five years.
- Required to obtain UK SC (Security Clearance).
Benefits
- Contributory pension scheme
- Private medical insurance
- 33 days annual leave (public & other holidays)
- Flexible benefits (life assurance, health schemes, gym memberships, cycle‑to‑work, buy‑and‑sell holidays)
- Flexi‑time working options
- Health and wellness programmes, income protection, paid leave, retirement plans
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Leidos, Inc.!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Leidos, Inc..
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Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Leidos, Inc. and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Leidos, Inc.
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Leidos, Inc..
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Leidos, Inc. will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
