At a Glance
- Tasks: Gather vital feedback from the public to improve police services through telephone interviews.
- Company: Leicestershire Police, dedicated to community service and support.
- Benefits: Flexible part-time hours, supportive environment, and a chance to make a real difference.
- Other info: Join a diverse team and enjoy rewarding interactions while working evenings.
- Why this job: Engage with people, hear their stories, and help improve community safety.
- Qualifications: Must be at least 18 years old; no prior experience required.
The predicted salary is between 13 - 16 £ per hour.
Help improve police services by gathering vital feedback. This is a part-time, evening role: Monday, Tuesday, Wednesday, Thursday – 18:00-21:00 with some flexibility required/available.
Responsibilities
As a Telephone Researcher at Leicestershire Police, you will call members of the public who have had contact with the police to get their feedback and record accurate data in this vital role to improve service delivery. Due to the nature of the role, you must be at least 18 years old to apply.
What one of our Telephone Researchers says:
"You’ll be given surveys for different forces and on various incidents; then you’ll start to make your calls and interview. You’ll have a structured questionnaire to base this on, and we aim to achieve at least 3 interviews per hour. I usually work for 3 hours, but sometimes do overtime. My favourite part of the job is interacting with people and hearing their stories. In many cases, it’s quite heart-warming to learn how the police have helped people and how respondents have turned their lives around. We occasionally also get to help people - pointing them in the right direction to access resources, or to get an update on their case. It’s rewarding to hit your interviewing targets, too."
Application invitation
You’ve read this far, so we know you’re intrigued! If you’re excited to be part of this important research and helping improve the service we provide to our community please click APPLY, telling us how you meet the essential criteria on the job description.
What else we offer
At Leicestershire Police, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.
What’s Next
Read through the job description and get in touch with the Talent Acquisition Team if you have any questions: careers@leics.police.uk. Then, click APPLY to complete your application!
To support you with your application we’ve provided some application guidance and the recruitment process. Vacancy closes on Monday 16th March at 23:55. For part time hours the salary will be calculated on a pro-rata basis; this is based on the number of hours for the vacancy. To get a better understanding of life at Leicestershire Police and how you can make a difference, visit our careers website. We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.
Telephone Researcher in Leicester employer: Leicestershire Police
Leicestershire Police is an excellent employer that prioritises the well-being and development of its staff, offering a supportive work environment where employees can thrive. As a Telephone Researcher, you will not only contribute to enhancing police services but also enjoy flexible part-time hours that fit around your schedule, alongside opportunities for personal growth and meaningful community engagement. With a strong commitment to diversity and inclusion, Leicestershire Police fosters a culture where every voice is valued, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Researcher in Leicester
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Telephone Researcher. Understanding what you'll be doing will help you feel more confident during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with the public, it’s crucial to sound friendly and approachable. Try role-playing with a friend or family member to get comfortable with asking questions and recording feedback.
✨Tip Number 3
Network like a pro! Reach out to current or former Telephone Researchers on LinkedIn or other platforms. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the team at Leicestershire Police. Let’s get you that job!
We think you need these skills to ace Telephone Researcher in Leicester
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Telephone Researcher and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Communication Skills:As a Telephone Researcher, you'll be chatting with people all the time. So, in your application, highlight any experience you have with communication or customer service. Let us know how you can connect with others and gather valuable feedback!
Be Honest and Authentic:We want to get to know the real you! When writing your application, be genuine about your experiences and motivations. Share why you're excited about this role and how you can contribute to improving police services in our community.
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website! It's the best way for us to receive your application and keep everything organised. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Leicestershire Police
✨Know Your Role
Before the interview, make sure you understand what being a Telephone Researcher involves. Familiarise yourself with the responsibilities, like gathering feedback and recording data. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this job is all about interacting with people over the phone, practice your communication skills. Try role-playing with a friend or family member to get comfortable with asking questions and listening actively. This will help you demonstrate your ability to engage with respondents during the interview.
✨Show Empathy and Understanding
Highlight your ability to connect with people and show empathy. Share examples from your past experiences where you've helped others or listened to their stories. This will resonate well with the interviewers, as the role requires a compassionate approach when dealing with sensitive topics.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, the team, or the impact of the research on police services. This shows your enthusiasm and helps you determine if the position is the right fit for you.
