At a Glance
- Tasks: Use your customer service skills to support the community and assist police operations.
- Company: Join Leicestershire Police, where every role makes a difference.
- Benefits: Enjoy a supportive environment with various rewards and benefits.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: GCSE grade C/4 in English or equivalent; strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Use your customer service skills to make a difference at Leicestershire Police.
What You’ll Be Doing:
- Obtaining witness statements
- Attending court and giving evidence
- Dealing with enquiries made to police premises by members of the public
The must haves:
- Educated to GCSE grade C/4 level in English language or equivalent or be able to work at that level
- Able to quickly assess and assimilate information and act accordingly
- Assertive but sensitive to others needs, particularly in stressful situations
What’s in it for you?
At Leicestershire Police, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.
What’s Next:
Please click APPLY to complete your application. To support you with your application we’ve provided some application guidance and the recruitment process. Vacancy closes on Sunday 25th January at 23:55.
If you want a chat about how we can help you throughout the recruitment process and your career with us, get in touch with the Recruitment Team: careers@leics.police.uk
Who We Are:
At Leicestershire Police it’s not just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Leicestershire. To understand how you can make a difference visit our careers website. We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve.
Local Support Team Officer (LSTO) in Leicester employer: Leicestershire Police
Leicestershire Police is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive environment where your contributions truly matter. With a strong focus on diversity and inclusion, employees benefit from a range of rewards and opportunities for personal growth, all while making a meaningful impact in the community. Join us in a role that not only enhances your skills but also allows you to serve and protect the people of Leicestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Local Support Team Officer (LSTO) in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leicestershire Police. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leicestershire Police before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Local Support Team Officer (LSTO) in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leicestershire Police:Your cover letter is your chance to shine! Tell us why you want to work at Leicestershire Police specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leicestershire Police!
How to prepare for a job interview at Leicestershire Police
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
