Leicestershire Partnership NHS Trust is seeking a Senior Complaints Officer to support the PALS and Complaints service and ensure compliance with the NHS Complaints Procedure. The post involves managing a caseload of complaints, coordinating investigations and responses, and upholding Trust policies across directorates.
The role provides guidance on complaints processes to staff, patients, relatives and independent contractors, with a focus on learning from complaints and service improvement,
Senior Complaints & PALS Lead employer: Leicestershire Partnership
Leicestershire Partnership NHS Trust is an exceptional employer, offering a supportive and compassionate work environment for Healthcare Assistants in Market Harborough. With flexible working hours, comprehensive training opportunities including the Care Certificate, and NHS benefits, employees are empowered to grow professionally while making a meaningful impact on patients' lives. The commitment to person-centred care and teamwork ensures that every staff member feels valued and integral to the recovery journey of those they serve.
Contact Details:
Leicestershire Partnership Recruitment Team
