Band 2 Receptionist in Leicester

Are you looking for a stable and rewarding role and would you love to do a job that gives you an overwhelming feeling of satisfaction whilst working for a supportive NHS Trust? As an organisation, Leicester Partnership Trust recognises the importance of work-life balance, achieved through flexibility. We have a 37.5 hour Receptionist vacancy based at the Bradgate Mental Health Unit, working within the Estates and Facilities Directorate, hours of work are 8am to 4pm Monday to Friday.

As a Receptionist you will be responsible for meeting and greeting patients and visitors to site. Prompt, polite and courteous telephone call handling, providing information, redirecting calls as and when required in a professional manner. The postholder will support the facilities team in planning and administration achieving an effective and efficient service provision. Communicating effectively both verbally and in writing with a wide range of professional colleagues and service users.

Main duties and responsibilities:

• To demonstrate the Trust’s values in everything you do in the work environment and live up to LPT’s Leadership Behaviours.
• To comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contract.
• To provide a friendly and efficient service to all patients and visitors who attend reception across the Trust sites.
• To promptly and efficiently deal with all calls to the reception in a pleasant and courteous manner.
• To be responsible for ensuring the reception is manned at all times during agreed office hours.
• Reception duties and personal enquiries, directing visitors as appropriate.
• To receive incoming telephone calls and ensure that messages are accurately recorded and relayed in a timely manner.
• To undertake a variety of general office duties, including typing, filing and mail.
• Manage, prioritise and organise own workload and that of others to ensure that deadlines and the demands of the service are met at all times.
• Receive and distribute incoming post, receive external post, frank and/or prepare for collection via porters or Royal Mail.
• Maintain a register of rooms and users details.

Benefits:

• Competitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay.
• Free car parking.
• Paid induction & training.
• Pension scheme.
• 27 days paid holiday plus BH.
• Access to Blue Light and health service discounts.

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period. All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.