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- Tasks: Provide a high-quality switchboard service, handling calls and emergencies with professionalism.
- Company: Join Leicestershire Partnership NHS Trust, serving over 1 million people with a dedicated team of 6,500.
- Benefits: Enjoy competitive pay, free parking, 27 days holiday, and health service discounts.
- Why this job: Make a real impact in a supportive environment while enjoying flexible working hours.
- Qualifications: Excellent communication skills and the ability to handle high-pressure situations are essential.
- Other info: Apply early as the closing date may be brought forward due to high application volumes.
The predicted salary is between 24000 - 33600 £ per year.
Job Overview
Are you looking for a stable and rewarding role and would you love to do a job that gives you an overwhelming feeling of satisfaction whilst working for a supportive NHS Trust? Leicester Partnership Trust recognises the importance of work-life balance, achieved through flexibility.
We are currently recruiting an experienced Switchboard Operator for the Trust\’s Estates and Facilities Directorate, within soft FM services.
There is an 18-hour vacancy at our Bradgate Unit within Glenfield Hospital. Shift times are between 12 noon and 7:15 pm, including alternate weekends on a two-week rota.
As a Switchboard Operator, you will provide a comprehensive, high-quality switchboard service to patients, staff, and the public on behalf of the Trust.
Excellent communication skills are essential, as the team is usually the first point of contact for most callers.
Switchboard is a busy environment dealing with all types of calls to the Trust and often working alone.
Please note: In cases where a high volume of applications is received, the closing date may be brought forward. Applicants are advised to submit their applications early.
Contact: Carmina Matei, 0116 2252704 or 0116 2252611
Job Description Summary (Main Duties and Responsibilities)
- Respond to monitors/alarms within an agreed scope and carry out emergency procedures.
- Provide a polite and courteous telephone manner when receiving and redirecting calls.
- Process telephone calls efficiently via switchboard consoles and extensions.
- Offer a welcoming service for routine inquiries and assist staff and the public.
- Operate the computer-based switchboard proficiently, making decisions and handling emergency calls calmly in a high-pressure environment, e.g., cardiac arrests, trauma, fire, major incidents, bomb threats, gas alarms, and lift entrapments.
- Be enthusiastic and adaptable within the varied roles of the Switchboard.
Benefits
- Competitive salary with payments for unsocial hours, including enhanced pay for weekends.
- Free parking.
- Paid induction and training.
- Pension scheme.
- 27 days paid holiday plus bank holidays.
- Access to Blue Light and health service discounts.
We may close the advert early if we receive enough applications, so apply promptly.
About Us
Leicestershire Partnership NHS Trust (LPT) provides community health, mental health, and learning disability services across over 100 settings, serving over 1 million people in Leicester, Leicestershire, and Rutland with a team of 6,500 staff.
We are committed to developing a workforce that reflects our community and actively promote equal opportunities. We encourage applications from all community sections, especially underrepresented groups.
Details on benefits, leadership, and other information are available in the \’Information for Applicants\’ documents.
We consider flexible working arrangements and requests for alternative hours.
New staff (excluding medical staff) are subject to a 6-month probation period.
All roles require permission to work in the UK, and the cost of DBS checks will be deducted from salary.
Applicants at risk within the NHS who meet the criteria will be prioritized for interviews.
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Band 2 Switchboard Operator employer: Leicestershire Partnership NHS Trust
Contact Detail:
Leicestershire Partnership NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 2 Switchboard Operator
✨Tip Number 1
Familiarise yourself with the specific duties of a Switchboard Operator in a healthcare setting. Understanding the unique challenges and responsibilities, such as handling emergency calls and providing excellent customer service, will help you demonstrate your suitability during any interviews.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. You might want to role-play common switchboard situations with a friend or family member to build confidence in managing calls effectively and courteously.
✨Tip Number 3
Research Leicester Partnership NHS Trust and its values. Being able to articulate how your personal values align with the Trust's mission can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the Trust if possible. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Band 2 Switchboard Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Switchboard Operator. Highlight key skills such as communication and adaptability that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles in customer service or switchboard operations, and include specific examples of how you've handled high-pressure situations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the NHS Trust. Mention your understanding of the importance of a switchboard operator's role in providing excellent service and how you can contribute to the team.
Submit Early: Given that the advert may close early due to high application volumes, make sure to submit your application as soon as possible. Double-check all documents for accuracy and completeness before hitting 'submit'.
How to prepare for a job interview at Leicestershire Partnership NHS Trust
✨Showcase Your Communication Skills
As a Switchboard Operator, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and courteously. You might want to practice answering common questions in a calm and professional manner, as this will reflect how you would handle calls in the role.
✨Prepare for High-Pressure Scenarios
Given the nature of the job, be ready to discuss how you would handle emergency situations. Think of examples from past experiences where you remained calm under pressure, and be prepared to explain your thought process during those moments.
✨Familiarise Yourself with the Role
Make sure you understand the specific duties of a Switchboard Operator at Leicester Partnership Trust. Research the Trust's values and services, and be ready to explain how your skills align with their mission and the responsibilities outlined in the job description.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and the organisation. You could ask about the team dynamics, training opportunities, or how the Trust supports work-life balance, which is highlighted in the job description.
