Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide a high-quality switchboard service to patients and staff in a busy environment.
- Company: Join Leicestershire Partnership NHS Trust, serving over 1 million people.
- Benefits: Competitive salary, free parking, paid training, and generous holiday allowance.
- Why this job: Be the first point of contact and make a real difference in healthcare.
- Qualifications: Strong communication skills and ability to handle emergency calls calmly.
- Other info: Flexible hours and a supportive team environment await you!
The predicted salary is between 20000 - 30000 £ per year.
Overview
As a Bank Switchboard Operator you will provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust. Communication skills are essential as the team are usually the first point of contact for most callers. Switchboard is a very busy environment dealing with all types of calls to the Trust and often working alone.
Bank staffing
The term \’Bank\’ refers to our pool of bank employees who are our temporary staffing solution, covering annual leave and sickness across our sites. Applicants are asked to bring their photo ID and right to work including proof of address to their interviews. In cases where a high volume of applications are received, the closing date may be brought forward. Therefore applicants are advised to submit their completed application form as early as possible.
We pride ourselves on the high standards throughout our services. You will be a valued member of the Soft FM Team and will be respected for the work you do. All roles provide a range of duties across our Trust sites and support services to ensure a safe, efficient and effective service to all patients, staff and visitors.
Responsibilities
- Observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation.
- Provide a polite and courteous telephone manner when receiving and re-directing calls.
- Efficiently process telephone calls received via the switchboard consoles and other extensions within the switchboard area.
- Provide a welcoming service for routine inquiries and assistance to staff users and the general public, ensuring appropriate assistance is provided.
- Proficiently operate the computer-based switchboard.
- Make decisions and deal with emergency calls calmly and efficiently in a high-level, fast-moving environment (e.g., cardiac arrest calls, trauma calls, fire calls, major incidents, bomb threats, gas alarms and lift entrapments).
- Be enthusiastic and adaptable within the Switchboard and its varied roles.
About us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.
We will consider requests to work alternative hours or varied.
Benefits
- Competitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay.
- Free car parking.
- Paid induction and training.
- Pension scheme.
- 27 days paid holiday plus Bank Holidays.
- Access to Blue Light and health service discounts.
#J-18808-Ljbffr
Band 2 Bank Switchboard Operative employer: Leicestershire Partnership NHS Trust
Contact Detail:
Leicestershire Partnership NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 2 Bank Switchboard Operative
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Brush up on your communication skills because as a Bank Switchboard Operative, you'll be the friendly voice on the other end of the line. Practice answering calls in a polite and efficient manner to show you're ready for the busy environment.
✨Tip Number 2
When you get that interview, bring your A-game! Don’t forget your photo ID and proof of address – they’re essential. Also, think about how you can demonstrate your ability to handle emergency situations calmly; it’s a big part of the job!
✨Tip Number 3
Networking is key! Reach out to current or former employees of the Trust on LinkedIn or other platforms. They can give you insider tips on what it’s like working there and might even help you get your foot in the door.
✨Tip Number 4
Finally, don’t just apply anywhere – head over to our website and submit your application directly. It shows you’re genuinely interested in being part of our team at Leicestershire Partnership NHS Trust. Plus, it’s the best way to ensure your application gets seen!
We think you need these skills to ace Band 2 Bank Switchboard Operative
Some tips for your application 🫡
Get to Know the Role: Before you start your application, take a moment to really understand what being a Bank Switchboard Operative involves. Familiarise yourself with the responsibilities and skills mentioned in the job description so you can tailor your application accordingly.
Show Off Your Communication Skills: Since communication is key for this role, make sure to highlight your experience in handling calls and interacting with people. Use examples that showcase your polite and courteous telephone manner, as well as your ability to stay calm under pressure.
Be Prompt with Your Application: Don’t wait until the last minute to submit your application! We might close the application window early if we get a lot of interest, so it’s best to get your completed form in as soon as possible. Trust us, you don’t want to miss out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Leicestershire Partnership NHS Trust
✨Know Your Switchboard Basics
Familiarise yourself with the switchboard system and its functions. Understanding how to efficiently process calls and handle emergency situations will show your potential employer that you're ready for the fast-paced environment.
✨Practice Your Communication Skills
Since you'll be the first point of contact, practice maintaining a polite and courteous telephone manner. Role-play with a friend or family member to simulate different types of calls you might receive, ensuring you can respond effectively and calmly.
✨Prepare Your Documents
Don’t forget to bring your photo ID and proof of address to the interview. Having these documents ready will demonstrate your preparedness and attention to detail, which are crucial in this role.
✨Show Enthusiasm and Adaptability
Be ready to discuss how you can adapt to various roles within the switchboard team. Share examples from past experiences where you've shown enthusiasm and flexibility, as these traits are highly valued in a busy environment like this.
