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- Tasks: Join our team as an Administration Assistant, managing calls and bookings for Speech and Language Therapy.
- Company: Leicestershire Partnership NHS Trust provides vital health services to over 1 million residents.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a difference in healthcare while developing your skills in a friendly atmosphere.
- Qualifications: Excellent communication and keyboard skills; healthcare experience is a plus.
- Other info: This is a fixed-term role for 12 months; apply quickly as we may close early!
We are looking to appoint a part-time Administration Assistant to join our friendly administration team based at Prince Philip House, Leicester, LE1 2NZ. This will be a fixed-term post for 12 months due to future plans and restructuring within the department.
The team provides full clerical support to the Adult Speech and Language Therapists across Leicester, Leicestershire, and Rutland. The role involves acting as the main contact for the Speech and Language Therapy Service, managing a professional telephone booking facility, and providing a helpline for the Service.
To succeed in this role, you must possess excellent communication skills (both written and verbal), have a friendly and sensitive telephone manner, be approachable, and work well in a team. Excellent keyboard skills, recent data entry experience, and the ability to prioritize tasks to meet deadlines are essential. Previous experience in a healthcare setting is desirable.
Main Duties and Responsibilities:
- Providing an effective and efficient telephone service (e.g., taking/passing messages, booking appointments)
- Registering referrals
- Managing incoming and outgoing post
- Being the first point of contact for patients, carers, and professionals
- Entering and collecting data from electronic systems
Note: We may close the advert early if we receive a sufficient number of applications, so please apply promptly.
Leicestershire Partnership NHS Trust (LPT) offers community health, mental health, and learning disability services for people of all ages. Our services are delivered across over 100 settings, from inpatient wards to community locations, with a team of 6,500 staff serving over 1 million residents in Leicester, Leicestershire, and Rutland.
We are committed to developing a workforce that reflects our community. We promote equal opportunities in employment and service delivery and encourage applications from all community sections, especially underrepresented groups.
Details about our benefits, leadership behaviours, and other information are available in the 'Information for Applicants' document. We consider flexible working arrangements and will support requests for alternative hours or patterns.
All new substantive roles (excluding medical staff) are subject to a 6-month probation period as per our Probation Policy. All jobs require permission to work in the UK. The cost of any required DBS checks will be paid by the individual and deducted from salary after commencement. Preference for interview will be given to applicants at risk within the NHS who meet the essential criteria.
Adult Speech & Language Therapy Service Administration Assistant employer: Leicestershire Partnership NHS Trust
Contact Detail:
Leicestershire Partnership NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adult Speech & Language Therapy Service Administration Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of the Administration Assistant role. Understanding the nuances of managing a professional telephone booking facility and providing a helpline will help you demonstrate your suitability during any informal discussions or networking opportunities.
✨Tip Number 2
Reach out to current or former employees in similar roles within the NHS or healthcare settings. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your interest in the position.
✨Tip Number 3
Practice your communication skills, especially your telephone manner. Since this role requires excellent verbal communication, consider role-playing scenarios with friends or family to build confidence and ensure you come across as friendly and approachable.
✨Tip Number 4
Stay updated on the latest developments in speech and language therapy services. This knowledge can be beneficial during conversations with the hiring team, showing your genuine interest in the field and how you can contribute to their mission.
We think you need these skills to ace Adult Speech & Language Therapy Service Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and healthcare settings. Emphasise your communication skills, data entry experience, and ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Administration Assistant role. Mention your friendly telephone manner and how you can contribute to the Speech and Language Therapy Service.
Highlight Relevant Skills: In your application, clearly outline your excellent keyboard skills and any experience with electronic systems. Provide examples of how you've prioritised tasks and met deadlines in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Leicestershire Partnership NHS Trust
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your verbal and written abilities during the interview. Practice answering questions clearly and concisely, and consider providing examples of how you've effectively communicated in previous roles.
✨Demonstrate Your Teamwork Ability
The position involves working closely with a team, so highlight your experience in collaborative environments. Share specific instances where you contributed to a team's success or helped resolve conflicts, showcasing your friendly and approachable nature.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing a busy phone line or dealing with difficult callers. Think of examples from your past experiences that illustrate your problem-solving skills and ability to prioritise tasks under pressure.
✨Familiarise Yourself with Healthcare Settings
If you have previous experience in a healthcare environment, be ready to discuss it. If not, research common practices and challenges in healthcare administration. Showing an understanding of the context in which you'll be working can set you apart from other candidates.
