At a Glance
- Tasks: Support Trading Standards Officers in protecting consumers and ensuring safe business practices.
- Company: Leicestershire County Council, dedicated to community welfare and support.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Join a supportive team with a commitment to inclusivity and accessibility.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and ability to manage your own workload.
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro-rata for part-time) (Pay award pending)
Working Hours: 37 hours per week
Contract Type: Permanent (x2 Trading Standards Support Officers)
Closing Date: 19th July 2026
At Leicestershire Trading Standards, we put our community at the heart of everything we do. Our Trading Standards team helps local businesses and their customers thrive. They protect businesses and consumers alike from unfair trading practices and ensure businesses trade safely and comply with their important statutory responsibilities.
About the Role
Are you looking for a business support role that is much more than administration? Do you want to play a part in protecting consumers and supporting local businesses? This could be the role that you have been looking for, to develop your current skills and learn new ones. Support a dedicated team of Trading Standards Officers to carry out their enforcement work as part of their statutory functions on behalf of the Council. One post will require you to support our small team that checks imported goods for product safety requirements and support other officers for a wide and diverse range of duties such as responding to complaints and enquiries concerning businesses, products, and services. Undertaking administrative work as well as practical tasks such as ensuring specialist equipment is maintained and available for officers to carry out their work. You will be required to make detailed and accurate notes and records at all times relating to the work you undertake. You will assist with logging of information in accordance with the legislative framework surrounding the legal process. You will be communicating with businesses, other agencies and consumers, and providing compliance advice to businesses. Training will be provided. One of the posts will be specifically dedicated to a duty officer role, dealing with referrals and calls received from various sources and updating these onto the services database for allocation to the relevant team to action as appropriate.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Experience of managing your own workload and ability to prioritise work to meet deadlines and the needs of a demanding and rapidly changing work environment.
- A proactive approach with flexibility to meet service needs, this may include working outside of normal office hours.
- Experience of communicating via telephone, letter, email and face to face with businesses, other agencies, or departments in a professional manner.
- A broad spectrum of skills and ability to use your own initiative as well as following management instructions to enable you to efficiently carry out a wide range of tasks; experience of providing advice in an enforcement role would be an advantage.
- Enthusiastic to work in Trading Standards with an enquiring mind and an understanding of the work undertaken by Trading Standards.
- Excellent computer skills to enable fast and efficient data input and accurate and detailed recording of information, as well as understanding social media and the ability to carry out open-source research via the internet.
- Experience of working to set standards, protocols and procedures ensuring consistency and accuracy, and understanding the confidential nature of the work and adhering to GDPR.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Louise Boyall - Team Manager Telephone: 0116 305 6541 Email: louise.boyall@leics.gov.uk
How to Apply
At Leicestershire County Council we're looking for top talent from all walks of life. Whoever you are, wherever you're from, and whatever your background - we care about what you bring to our organisation, not just what's on your CV. That's why we've designed a recruitment process that's fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal.
Trading Standards Support Officer employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer, offering a dynamic work environment at County Hall in Glenfield, Leicester. With a strong commitment to employee growth and development, we provide opportunities for meaningful contributions to the community, particularly in supporting children and young people with additional needs. Our inclusive work culture promotes flexibility, collaboration, and innovation, making it an ideal place for those looking to make a real difference in education and inclusion.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trading Standards Support Officer
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We think you need these skills to ace Trading Standards Support Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Leicestershire County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Leicestershire County Council
✨Get to Know Public Sector Values
Before your interview with Leicestershire County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Leicestershire County Council.
