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- Tasks: Support children and families by managing information and providing excellent customer care.
- Company: Join Leicestershire County Council, a supportive public sector organisation.
- Benefits: Enjoy competitive salary, generous leave, and employee discounts.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: GCSEs or equivalent experience, good computer skills, and strong communication abilities.
- Other info: Flexible working options available to fit your lifestyle.
The predicted salary is between 22000 - 26000 £ per year.
Children & Family Services
Organisation: Leicestershire County Council
Work Location: County Hall/remote working, Glenfield, Leicestershire, LE3 8RF
Worker Category: Hybrid Worker
Salary: £25,995 – £26,409 per annum (pro rata for part-time)
Working Hours: 37 Hours per week Mon – Fri
Contract Type: Permanent
Closing Date: 2nd November 2025
Interview Date(s): 20th November 2025
About the Role
The Service Support Assistant role is part of the wider Business Support Service, and the role includes completing tasks on various information and finance management systems within the timescales given, improving data quality in key systems by working with a high standard of attention to detail and following agreed procedures.
Included in this role is the expectation to receive visitors and respond to and screen telephone calls, emails and other enquiries and therefore to provide a high level of customer care.
The successful applicant will also produce letters, reports, emails, minutes, spreadsheets and presentations, etc., using a variety of software packages to a professional standard, maintaining diaries, making appointments and arranging meetings as required. Also to manage and co-ordinate a busy incoming and outgoing workload, taking appropriate action to record, track, progress and prioritise work, using their own initiative as required to resolve non-complex queries and problems.
As part of the wider team, an important part of all roles within the service is to provide back‑up to colleagues across service areas and to assist in handling urgent work on a day‑to‑day basis.
Benefits
• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling services.
• Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership!
• The opportunity to work for an organisation which 95% of our staff say is a good employer.
About You
Please refer to the below points when making your application, giving examples as evidence of how you meet them.
To apply for this post, you must have:
- A recognised academic qualifications e.g. GCSEs, A Levels, Vocational Qualifications, Professional/Further Education Qualifications in a relevant area, NVQ 2 in Business Administration or equivalent. Alternatively, you will demonstrate an equivalent level of relevant experience.
- Good computer skills, including a good understanding of MS Office (Word, Excel, Outlook), with the ability to use spreadsheets and perform basic data analysis. You can provide evidence of establishing and maintaining manual and electronic admin systems.
- Demonstrate that you have good organisational skills that allow you to prioritise your own workload and work under minimal supervision whilst maintaining a flexible approach.
- Good written and oral communication skills and can demonstrate experience providing excellent customer care skills.
- Able to produce accurate work to deadlines and demonstrate that you can work effectively as a member of a team.
- Have demonstrated full understanding of the need to maintain confidentiality and have experience working with sensitive information.
- Able to give evidence of numeracy and statistical analysis skills, including experience working with financial information or in a financial setting.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Antione Willie – Business Manager – Operations
Telephone: 01163051158
Email: Antoine.Willie@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the \’About You\’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the \’About You\’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support
By applying for this post, you agree to our Terms and Conditions.
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Service Support Assistant employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Assistant
✨Tip Number 1
Get to know the organisation! Research Leicestershire County Council and understand their values, especially around equality, diversity, and inclusion. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer care skills! Since the role involves a lot of interaction with visitors and handling enquiries, think of examples from your past experiences where you've provided excellent service. Be ready to share these during your interview!
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage your workload and prioritise tasks. Think of specific situations where you've successfully juggled multiple responsibilities, as this will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity. Get your supporting statement ready and highlight how you meet the criteria listed in the job description!
We think you need these skills to ace Service Support Assistant
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your skills and experiences align with the role. Use specific examples that demonstrate your organisational skills, customer care experience, and ability to work under minimal supervision.
Show Off Your Tech Skills: Since good computer skills are a must, don’t forget to mention your proficiency in MS Office, especially Excel. If you’ve done any data analysis or managed admin systems, give us the details to show you’re up to the task!
Keep It Professional: When writing your application, maintain a professional tone but let your personality shine through. We want to see your communication skills in action, so make sure your writing is clear, concise, and free of errors.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get your application in as soon as you can through our website to avoid missing out!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Support Assistant. Familiarise yourself with the key responsibilities like managing information systems and providing excellent customer care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples that highlight your organisational skills and attention to detail. Think about times when you've successfully managed workloads or resolved queries. Being able to demonstrate your experience with MS Office and data management will also give you an edge.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and teamwork. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.