Service Support Assistant

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £26,832 – £28,146 per annum (pro rata for part‑time) (Pay award pending)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 4th May 2026

Interview Date(s): TBC

About the Role

The Service Support Assistant role is part of the wider Business Support Service, and the role includes completing tasks on various information and finance management systems within the timescales given, improving data quality in key systems by working with a high standard of attention to detail and following agreed procedures.

Included in this role is the expectation to receive visitors and respond to and screen telephone calls, emails and other enquiries and therefore to provide a high level of customer care.

The successful applicant will also produce letters, reports, emails, minutes, spreadsheets and presentations, etc., using a variety of software packages to a professional standard, maintaining diaries, making appointments and arranging meetings as required. Also to manage and co‑ordinate a busy incoming and outgoing workload, taking appropriate action to record, track, progress and prioritise work, using their own initiative as required to resolve non‑complex queries and problems.

As part of the wider team, an important part of all roles within the service is to provide back‑up to colleagues across service areas and to assist in handling urgent work on a day‑to‑day basis.

We offer the following to all our employees:

• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling services.
• Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership!
• The opportunity to work for an organisation which 95% of our staff say is a good employer.

For information on our approach to the recruitment of ex‑offenders, please see our policy statement.

About You

To apply for this post, you must: have:

• A recognised academic qualifications e.g. GCSEs, A Levels, Vocational Qualifications, Professional/Further Education Qualifications in a relevant area, NVQ 2 in Business Administration or equivalent. Alternatively, you will demonstrate an equivalent level of relevant experience.
• Good computer skills, including a good understanding of MS Office (Word, Excel, Outlook), with the ability to use spreadsheets and perform basic data analysis. You can provide evidence of establishing and maintaining manual and electronic admin systems.
• Demonstrate that you have good organisational skills that allow you to prioritise your own workload and work under minimal supervision whilst maintaining a flexible approach.
• Good written and oral communication skills and can demonstrate experience providing excellent customer care skills.
• Able to produce accurate work to deadlines and demonstrate that you can work effectively as a member of a team.
• Have demonstrated full understanding of the need to maintain confidentiality and have experience working with sensitive information.
• Able to give evidence of numeracy and statistical analysis skills, including experience working with financial information or in a financial setting.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Jeyni Tailor, Senior Business Support Officer

Email Jeyni.Tailor@leics.gov.uk

Tel: 0116 305 3027

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background – we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive – both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.